Servers down and can't make my formation team. Who's responsible for this?

[casper™]

All this says is that you lost your connection to the server during the game. It says nothing about a server being down for maintenance.

True, but I told her my internet connection was fine and it really was..

1) you set a bogus formation so your opponent cant know your desired formation. many of us do that, but not when you could have possible connection issues.

Correct. My internet connection it's always be fine.

2) You spent 2 tokens and changed the game time to a time so close to server maintenance. NOT a good idea. but you did and Nordeus allowed that so there should be nothing wrong with this. BUT....knowing it was so close to server maintenance, you should have changed your formation to your desired one, in case you could not login close to maintenance. Logical solution, dont you think?

The maintenance it's around 02:00 AM everyday, and I've changed the hour from the game to 23:30, so to far from the hour of the maintenance, I think...

3) If you could not login...why? Was the server still undergoing maintenance? If so, how is the game being played? I would be pissed if a game was being played and I was not allowed a chance to see it.

Not in maintenance, I could not loggin because the servers from Nordeus are down, but the game ran anyway...

4) in regards to #3, cant login to game because of server, or his own connection? His own connection = tough luck.

The server is down as I said many times, also at the same time the forum here was down too...

5) So when you eventually logged in, you found the result as 1-1 because of your bogus formation not being adequate enough to win.

Is that correct so far?

Correct.

At this point, depending on certain things, Nordeus should give you back 2 tokens as goodwill for allowing a game so close to maintenance and not ensuring you could login to see your game.

Nordeus gives nothing, no re-match, no tokens, no nothing. And I say again, I do not spend $1,00 or $2,00 in this game and I'll go only at level 3, and they have no respect for those who pay them. Cause of that, I'll play for free since now (no more tokens for them), when the things going down, I leave the game definitely

On that note, I have 2 computers and 3 screens, so I can watch several accounts at the same time. I have been kicked from a game in IE on one account while watching a game, and the other 2 computers are also watching but dont get kicked. Dont know if it was a browser issue (other 2 accounts were using chrome) or an issue with the T11 account, because it was most certainly NOT my internet connection...obviously. I could NOT log back in until well after the game was finished so I could not make any subs. At least I got to watch the game with the other accounts, and I won, but it was frustrating to not be able to connect again, while I had good connections with other accounts. All that to say, it is most likely a fault of Nordeus and they should give you 2 tokens as goodwill for your troubles. I would not expect them to change the results.

Good luck

Thank you again for your post and for your tips.

Wish Nordeus could recruit people like You. I'll bet the support was more very effective, for sure.