Good post.
The problem with forums is that 'happy' players tend not to post as much. When we win we think it's all down to 'good management' and our skill. A loss however is always the fault of the game and can easily cause an outburst of emotion that needs to be shared with others, hence, while there are probably many tens, if not hundreds, of thousands of contented players, the perception is that the game is 'broke' because that is the consensus on the forum.
When I started playing 5 years ago there were just as many complaints on here, and a constant theme of 'Nordeus will suffer as everyone stops playing'. Oddly enough Nordeus are still here!
Don't get me wrong, there are a good few things I'd change, but it's still the best free to play game I've tried