Results 1 to 10 of 197
Like Tree62Likes

  Click here to go to the first staff post in this thread.   Thread: Youth academy

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. 12-28-2019 #1
    Maxraf
    Maxraf is offline
    Rookie
    Join Date
    Jul 2017
    Posts
    59
    Quote Originally Posted by SausyFC View Post
    Hey GunnerZed,

    I understand where you're coming from completely. Individual cases have to be sent along to Support though for a more in-depth follow-up where they can take a look in greater detail.

    SausyFC
    I contacted "Support" - the only response is deafening silence.

    Its only 35 tokens but I am sorely p*ssed off
    Lauta Hool likes this.
    Reply With Quote Reply With Quote
  2. 12-28-2019   This is the last staff post in this thread.   #2
    SausyFC
    SausyFC is offline
    Administrator SausyFC's Avatar
    Join Date
    Sep 2016
    Posts
    1,678
    Quote Originally Posted by Maxraf View Post
    I contacted "Support" - the only response is deafening silence.

    Its only 35 tokens but I am sorely p*ssed off
    Hi Maxraf, I am sorry for the delay - the team will be in touch as soon as they can regarding your ticket. I appreciate your patience in the meantime.

    SausyFC
    Maxraf likes this.
    Reply With Quote Reply With Quote
  3. 01-03-2020 #3
    Lauta Hool
    Lauta Hool is offline
    Newbie
    Join Date
    Dec 2019
    Posts
    4
    Quote Originally Posted by SausyFC View Post
    Hi Maxraf, I am sorry for the delay - the team will be in touch as soon as they can regarding your ticket. I appreciate your patience in the meantime.

    SausyFC
    Support seemed very adequate, however not sure why they need over 2 days to come with each next chat sentence.
    They offered to release the player and return the coins spent on it minus the compensation given already.
    Reply With Quote Reply With Quote
  4. 01-03-2020 #4
    Lauta Hool
    Lauta Hool is offline
    Newbie
    Join Date
    Dec 2019
    Posts
    4
    Quote Originally Posted by SausyFC View Post
    Hi Maxraf, I am sorry for the delay - the team will be in touch as soon as they can regarding your ticket. I appreciate your patience in the meantime.

    SausyFC
    I need to correct myself, support now doesn’t want to refund me the coins for the player, and wants to leave me still 17 coins down. If this continues like this I guess the only recourse will be Apple refund on the last purchases. But this behavior is totally shady. At the end 17 coins would not end the world, but it’s really that you run a clickbait campaign. Please don’t argue this was a technical issue, if you still like to leave players down in coins.
    FC Dacia Terra likes this.
    Reply With Quote Reply With Quote
  5. 01-05-2020 #5
    Maxraf
    Maxraf is offline
    Rookie
    Join Date
    Jul 2017
    Posts
    59
    Quote Originally Posted by Lauta Hool View Post
    I need to correct myself, support now doesn’t want to refund me the coins for the player, and wants to leave me still 17 coins down. If this continues like this I guess the only recourse will be Apple refund on the last purchases. But this behavior is totally shady. At the end 17 coins would not end the world, but it’s really that you run a clickbait campaign. Please don’t argue this was a technical issue, if you still like to leave players down in coins.
    I finally got my 35 tokens back. Hardly even an apology more like they were doing me a favour. Whole thing leaves a pretty bad taste in the mouth.
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »