My nerves ended( for admins)

Ok like you know i had problem with disappeared tokens for which I have given of my money.Its happened in 12.05 or 17 days ago.Until now your reactions here and support team are funny.Do not you think it's time to do something? 17 days and still nothing really ?How long i need to wait ?I understand that it takes time to solve the problem but i have not any info what happened,any answer from admins here or from support! Last 5 days i cant get any contact with your team everywhere.
This is not serious are not you ashamed?
If you cant support your game why i need to pay for this ?
ITS SCAM !
You can not take money from people and have so unserious,unprofessional attitude to your customers in this case me.

Up for an answer

Look my request and their answer :Attachment 7290
Attachment 7291


How you think he read my request ? He is moron ?

Quote:

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Originally Posted by chakalat

Look my request and their answer :Attachment 7290
Attachment 7291


How you think he read my request ? He is moron ?

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LOL... You were making an offer on NEGOTIATIONS and not on the auction list.

It's a frustrating response but so are all of their responses. They are talking about a different thing than you are asking. Look, it's very simple here, they are not going to give you back the tokens nor will they give you an answer that will satisfy you and you have to make a decision on wether you will continue to play the game or not based on this issue you have experienced. You lost about 4-5 euros worth. Companies/people have cheated me out of that much and more countless times in my life. And i understand it's about the principle and not the amount of money. And I'm also not suggesting that 4-5 Euros are not much because I understand it's not a pocket change for a lot of people in this world. Decision is yours. Everyone gets your point, it's time to move on..

Quote:

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Originally Posted by magic3

It's a frustrating a response but so are all of their responses. Look, it's very simple here, they are not going to give you back the tokens nor will they give you an answer that will satisfy you and you have to make a decision on wether you will continue to play the game or not based on this issue you have experienced. You lost about 4-5 euros worth. Companies/people have cheated me out of that much and more countless times in my life. And i understand it's about the principle and not the amount of money. And I'm also not suggesting that 4-5 Euros are not much because I understand it's not a pocket change for a lot of people in this world. Decision is yours. Everyone gets your point, it's time to move on..

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No. But I support this guy. He made an offer for a player via negotiations and a bug in the system lost him his 31 tokens, it wasn't his fault.

If the same thing happened to me, then I'd be doing the same.

Quote:

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Originally Posted by July Fourth

No. But I support this guy. He made an offer for a player via negotiations and a bug in the system lost him his 31 tokens, it wasn't his fault.

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No, I get that, but it's been two weeks of this non-stop daily thing. Some people can get over things quicker than others, and I am not suggesting that one way is better than the other. But it just feels like it's time to realize that you were cheated, they will not fix it and you have to make a decision if you want to continue to be a customer or not..

Was the same response I got but I sent back a very stern response telling them that they were wrong and I wanted my tokens back and that I didn't understand and thankfully I got them back.

look i realy lost this tokens without any reason and i am very angry becouse its not my mistake.i dont make any bidd, anything wrong and they refuse to do smt. icant belive that its happened...realy if i not recive my tokens this mean this ppl need to work a litle i am ready to do everything realy everything in this moment i look in FB how i can report scam games etc.I will report them here.Then i will ask someone who can mae theyr scam to crash,someone who can DDOS their site etc i am very very very angry.For 17 days they do nothing but when i pay for this tokens they recive my money fast.Now i want just one:check to my tokens movement and fix problem i wait enough!!!!

PS:this can happened to everyone of you think about this.If you have a bug problem you see how this Scam Nordeus can help you.no one is immune from problems!

PricopGeorgeCătălin:Hello, MDKII is out from office, send me a PM with more details.
I pm him but why .....Nothing new to me that was all what he say.Hope that ppl from facebook will get my request more seriosly than Nordeus suport

Quote:

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Originally Posted by magic3

It's a frustrating response but so are all of their responses. They are talking about a different thing than you are asking. Look, it's very simple here, they are not going to give you back the tokens nor will they give you an answer that will satisfy you and you have to make a decision on wether you will continue to play the game or not based on this issue you have experienced. You lost about 4-5 euros worth. Companies/people have cheated me out of that much and more countless times in my life. And i understand it's about the principle and not the amount of money. And I'm also not suggesting that 4-5 Euros are not much because I understand it's not a pocket change for a lot of people in this world. Decision is yours. Everyone gets your point, it's time to move on..

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You are almost right.If i stop(i will 99,99%) i will look for another way to loose my time.maybe i will find someone who will teach me how to make DDOS atacks,maybe someone will teach me how to make this ppl crazy.understand i will not leave them.They steal money from me nevermind how many i will do everithing what i can to fack them.

Come On Nordeus... It only takes a couple of minutes to reimburse the fellow his 31 tokens he lost in a negotiations bug.

Quote:

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Originally Posted by July Fourth

Come On Nordeus... It only takes a couple of minutes to reimburse the fellow his 31 tokens he lost in a negotiations bug.

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Like you see their support dont read what i wrote how can I expect smt from them ......

Quote:

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Originally Posted by magic3

No, I get that, but it's been two weeks of this non-stop daily thing. Some people can get over things quicker than others, and I am not suggesting that one way is better than the other. But it just feels like it's time to realize that you were cheated, they will not fix it and you have to make a decision if you want to continue to be a customer or not..

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This is NOT about having to get over things quickly.

This is about righting a wrong. 1 token or 100 tokens, it is the same responsibility owed to the OP by Nordeus. Nordeus should recognize this instead of respond with a cookie-cutter response that doesn't even apply to his situation.

Like i say everyone of you can have problem.today i have with 31 but tomorow can be someone of you with 1000(july) and you can see Nordeus lol support reaction.
Will be nice people from forum to suport me till i get any answer.remember this can happen tomorow to you.
the tokens amount does not matter.

Quote:

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Originally Posted by chakalat

Like i say everyone of you can have problem.today i have with 31 but tomorow can be someone of you with 1000(july) and you can see Nordeus lol support reaction.
Will be nice people from forum to suport me till i get any answer or get banned.remember this can happen tomorow to you.
the tokens amount does not matter.

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fixed :D
good luck on your request .. shame on Nordeus

All supports of all online games have pre-made answers (copy/pasted ones) they feed you the first time you open a ticket. That is made as to avoid Support spamming over marginal issues (can you believe how many tickets are sent in the "why so many injuries/why my players lost a star?/why i alwais lose?" lines?).

The copy pasted messages are to cut down the tickets to the mainly important matters discarding the useless crap, or it wouldn't least a 2000 ppl team to answer all the tickets.

That said, you need to keep it calm. Getting enraged won't take you anywhere. In my previous MMPORG i fought with support for years, and they were exactly as Nordeus. Point is keeping it calm will pay out but be sure not in a week. For this cases, about a Month is needed before they move their asses.

WHat you need to do is reply to every ticket they answer keeping it polite and explaining your matter again. Alwais try to make your answer the most understandable possible, and put it in a form which is easy to understand.

"I offered in negotiation for a player for a total of 31 Token's value. At the end of the negotiation time, the player wasn't acquired but the 31 tokens weren't returned"

This should be fine.

You're so dumb you buy tokens with money?
I wouldn't do that on any game.

Quote:

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Originally Posted by Xio

You're so dumb you buy tokens with money?
I wouldn't do that on any game.

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I am sure we can all find many things you do with your money that are dumb.

Certainly, but not as dumb as that.
When he used his money to buy these tokens, he should've knew this might happen as this is just a game, this kind of things can happen anytime.

Anyway, Chakalat, try to contact them again and explain exactly what happend. Every detail can help them fix this.

Here, you can use this too: http://forum.topeleven.com/sendmessage.php

Quote:

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Originally Posted by Xio

Certainly, but not as dumb as that.

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And we would disagree on that.

Games like this exist from ppl who buy their service.If one game dont have custumers game die.I give them my smal part to keep exist.Its my choise i am not dumb.T11 have a lot of custumers some of them spend more money,some spend litle some 0.But i think that they have enough custumers who suport them buying their service.so they are obliged to provide support for their game.

Chakalat's biggest issue/problem isn't that he lost 31T, his biggest problem is that can't explain himself (or what happend) properly. This causes some misunderstanding in the relation between him and the CS.

Quote:

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Originally Posted by chakalat

Games like this exist from ppl who buy their service.If one game dont have custumers game die.I give them my smal part to keep exist.Its my choise i am not dumb.T11 have a lot of custumers some of them spend more money,some spend litle some 0.But i think that they have enough custumers who suport them buying their service.so they are obliged to provide support for their game.

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True...
But this is still a very huge game, it might take a lot of time to get your problem fixed, admins are always busy, they always have something to do.
Just be patient and I hope you get back your money, or at least your tokens.

i wait 17 days its not enough?For this 17 days i dont have any normal answer from suport.You understand that we have 4 days to next season and i need this tokens for this new season.When i pay for tokens my money dissapear immediately.I understand that when game like this have tehnical problem can not be solve in the moment but its 17 days.If someone from support answer me "ok we will chek and will give you answer soon"i will not be angry.But i can show you their new answer:Attachment 7293

what does my browser with missing 17 days ago tokens?:confused: I am sure that they dont read my words

Today i send 10 request to this support,Tomorow will send 100,then 1000 i too know how to use copy/paste

Quote:

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Originally Posted by Ljepoje

Chakalat's biggest issue/problem isn't that he lost 31T, his biggest problem is that can't explain himself (or what happend) properly. This causes some misunderstanding in the relation between him and the CS.

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It's their fault for this because, as poor as his English may be, it was very clear to me a long time ago (and I think most people) what happened. They didn't take time to understand his issue but instead decided to give him some scripts that don't apply, simple as that.

Quote:

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Originally Posted by chakalat

i wait 17 days its not enough?For this 17 days i dont have any normal answer from suport.You understand that we have 4 days to next season and i need this tokens for this new season.When i pay for tokens my money dissapear immediately.I understand that when game like this have tehnical problem can not be solve in the moment but its 17 days.If someone from support answer me "ok we will chek and will give you answer soon"i will not be angry.But i can show you their new answer:Attachment 7293

what does my browser with missing 17 days ago tokens?:confused: I am sure that they dont read my words

Today i send 10 request to this support,Tomorow will send 100,then 1000 i too know how to use copy/paste

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Did you do what he said? Clear cookies, update browser, etc... ?
If you did, and you still didn't get your money or tokens back, contact them again.
I can see in the picture:
"If the problem presists, please contact us again."
Go ahead and contact them again! They might do something this time...

Its again copy/paste answer.This person answer me few min after my request.For this time he cant do nothing.

Start opening tickets every hour our so, more if you could! ;)

i will till i find someone who will solve my problem.If need i will opened thousands topics/request !

Up new day new pointless reply from "support"

18 days and counting...

I start looking other why to get justice.Just send request to Facebook payment support.Will see what they can do..

Dude, you need to calm down and either:

1. Get over it and don't ever pay for a game.
2. Change your attitude and try to contact Nordeus directly.
3. Sue them.

In the process of trying to get justice for youself, you're becoming a forum troll and you've already threatened their company multiple times. If that was done on the phone instead of the forums (which btw, they don't pay any attention to) - you could get sued for harassment! I'm not kidding, I've had a job as a CS agent and people who've tried to start a personal war against the company were forced to pay us for that, regardless of whether they had a legitimate reason to do that or not.

I support you and I believe that everybody else here does so as well, but that attitude will get you nowhere. Ignore Facebook (they have no control or relation to this, whatsoever) and the support agents - they are being paid just so that Nordeus doesn't have to deal with you directly and that's the reason why they'll never give a crap and they'd never give a sane answer to any of our questions.

They don't have an official e-mail address that is published anywhere, but still ...

1. Twitter.
2. Contact form on their website.
3. They've got almost 100 employees on LinkedIn.

I happen to agree!

Hehe i spam in forum just to show you how people from Balkan Peninsula work.I also live there and know the people.Serbia, Romania, Bulgaria......realy someone of you belive tha Nordeus is big company?This is just few smt like 10-15 ppl who are lucky enough to figure something to make easy money.Tonight most of them will drink a lot of rakia,listen Lepa Brena to the morning.When they go to work will still be drunk.Did not have the desire to work and they can not.I know that i need to forger about this tokens.No one reads for a problems not related to the payment.For request like main they have ready answers and they dont have any idea to solve any problem.
People of this region do not understand when you speak to them with good.understand that they were wrong only when you do something bad to them.I can not do nothing,but maybe someone of my friends can time will show,hope soon we will understand.

If you want to sue someone in these places you are realy funny :X
If i use in any other forum language like here i will get bann very long ago,but if i have bug problem like here would be fixed a long time ago.
Welcome to Serbia:cool:

chakalat,
I'm perfectly familiar with all of this **** - I'm Bulgarian. And as such, I'm surprised that you've actually spent money on a game - you know all the reasons why. What I'm not surprised about is your attitude and ignorance towards a friendly advice. I'll just say it again - hostility will get you nowhere. And sometimes other people do know better.