They don't give a ****, just so long as the money keeps rolling in.
I have sent a further reply, stating if they try to wrangle out of this by saying it is a display problem in auctions I intend to take the matter further and outside of T11.
I also suggested that IMO, if no trace of T11 was on the FB A/C that were supplied that they were Nordeus ghost bidders. We will see how they respond.