Game not loading? Here's some things to try.

[Cat Harrison]

I am afraid I have never gotten that message.

If you cannot get the game to load after trying the normal things, contact support: Nordeus Support

[Mijdrecht]

I tried everything, different computers, deleting what's written to delete, what can I do now?
My game only works when I reload over 100 times, this is really bad.
So how can I fix this? I write a message to support, no answer. Please somebody give me an example how to fix this.