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  Click here to go to the first staff post in this thread.   Thread: No Video Offers on mobile device for last few days

  1. #11
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    So when is this going to be fixed? No video's here. Or when Im Lucky 1-3 per day and then I have to keep pressing the button on and on?
    ?????

  2. #12
    Elite Tactician's Avatar
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    Quote Originally Posted by Moi View Post
    Hi Managers

    We have detected an issue today (28th of June) on some of our providers' side, affecting our mobile app, we're working with them to fix it.

    Note: there's no need to reinstall the app for this issue.

    Moi, some videos are 'working', but they don't award any packs despite having completely watched them. In fact, there seems to be a bug today (01/07/2016, around 4 a.m GMT) for the Android platform as no packs are being awarded at all for any of the videos (but the 2X bonus and 'free' thing function), that is the user may watch all 4-6 videos completely, but he does not get any pack for any of them. It is as if the offers are completed but the packs are not added to the game account. This is not good; the problem(s) should be fixed.

    update: some packs got added later (like after 15 min or so)
    Last edited by Tactician; 07-01-2016 at 04:34 AM.
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  3.   This is the last staff post in this thread.   #13
    Moi
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    1) There's an issue with some providers, we're working with them to solve that situation

    2) Sometimes there's a delay in getting your booster reward, please kindly wait a bit to see if they come through

  4. #14
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    Hi Moi,

    We are the 4th of July... and still issue is there !
    I know there is some triggers, but in my case, we cannot consider it is. It s about 10-15 videos a day at maximum... when possible !

    Regards
    Eric

  5. #15
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    Hi Moi

    I hope the team is working on this. It has been over a week now and it is now effecting the desktop version of the game for me. Getting 3-4 videos a day if i am lucky.

    Cheers

  6. #16
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    Quote Originally Posted by Moi View Post
    1) There's an issue with some providers, we're working with them to solve that situation

    2) Sometimes there's a delay in getting your booster reward, please kindly wait a bit to see if they come through
    Moi...what is the limit (how much) we can get in one day?

  7. #17
    Greek Forum Moderator nikolgiorgos's Avatar
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    somewhere here you can find the answer.
    It's about 40 per day
    http://forum.topeleven.com/top-eleve...tml#post405129
    Καλώς ήρθατε στο Ελληνικό φόρουμ
    http://forum.topeleven.com/%CE%93%CE...%B4%CE%B1.html

  8. #18
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    Quote Originally Posted by nikolgiorgos View Post
    somewhere here you can find the answer.
    It's about 40 per day
    http://forum.topeleven.com/top-eleve...tml#post405129
    well...i think he only said about every one get the same amount.... but my question is.... if there is 200 video (like everyone has 200 video...and the limit is still 40?? ) i mean the max limit everyone can get a day...not the video offer a day....

  9. #19
    Elite Tactician's Avatar
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    The limit seems to vary (20-40), but never seems to get above 40.
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  10. #20
    Greek Forum Moderator nikolgiorgos's Avatar
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    yes, the max limit is 40.
    How many vids you can find depends.
    I don't have much like this (40) but when my mobile saying that there aren't any available, I can find a couple of extra in my tablet (or when I want to replenish the condition of a player).
    Καλώς ήρθατε στο Ελληνικό φόρουμ
    http://forum.topeleven.com/%CE%93%CE...%B4%CE%B1.html

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