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  Click here to go to the first staff post in this thread.   Thread: Problems watching video offers

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  1. #1
    Newbie
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    Video Ads

    Hi,

    Been having problems with video ads (which seems to be a common trend at the moment), the ad will load and as soon as the video starts I get "sorry there was a problem" and then I have to press the dismiss button. This happens with 1 on 2 ads and the only way I can make any progress is to restart the app. I have tried clearing the cache in TE and Play store followed by restarting the phone and even uninstalled TE and reinstalled it to no avail. Its a shame because it's a fun game but this is really ruining the experience...

    http://imgur.com/gallery/9DlsSDv
    Last edited by Rmorrison81; 02-18-2019 at 09:37 AM.

  2. #2
    Moderator milpol's Avatar
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    I think that you shouldn't post public your ID but I'm not sure. Edit it and if someone administration wants it send him a pm with your id

    Tiger FC level 1
    For official in-game help please refer to Top Eleven Support here.
    I upload top eleven content on my YouTube Channel.

  3.   This is the last staff post in this thread.   #3
    Administrator SausyFC's Avatar
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    Quote Originally Posted by Rmorrison81 View Post
    Hi,

    Been having problems with video ads (which seems to be a common trend at the moment), the ad will load and as soon as the video starts I get "sorry there was a problem" and then I have to press the dismiss button. This happens with 1 on 2 ads and the only way I can make any progress is to restart the app. I have tried clearing the cache in TE and Play store followed by restarting the phone and even uninstalled TE and reinstalled it to no avail. Its a shame because it's a fun game but this is really ruining the experience...

    http://imgur.com/gallery/9DlsSDv
    Can you please PM me your ID, Rmorrison? Around when approximately did you see this last? Is it the same video every time?

  4. #4
    Dreamer
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    May 2013
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    452
    I've been having the same problem ads not loading etc for at least 2 weeks,tried all same as above cache etc made no difference,this has made game almost impossible to play as cannot get boost etc to train, power train or anything,if this carries on i will have to tank rest of season to be able a least save for next,lets get this sorted nordeus,theres been enough posts by players on forum about this issue...

  5. #5
    Apprentice iptables's Avatar
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    !!! And From The Ashes He Was Reborn !!!

  6. #6
    Apprentice iptables's Avatar
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    Will do a video which will be uploaded to youtube and ( better ) in Khris' website if he agrees
    nikolgiorgos, khris and maloukees like this.
    !!! And From The Ashes He Was Reborn !!!

  7. #7
    Spanish Forum Moderator khris's Avatar
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    Quote Originally Posted by iptables View Post
    Will do a video which will be uploaded to youtube and ( better ) in Khris' website if he agrees
    You can upload the video and share it here. If it's visible inside the forum and don't force people for redirecting, that's fine.
    The, we can have a specific thread about the steps to do this... and I will add the thread link inside the sticky thread that talk about the Advertising Reset and these stuffs..




    edit: We will add it here: -as a cool index was done -
    https://forum.topeleven.com/bugs-tec...ad-please.html
    Last edited by khris; 02-20-2019 at 07:48 PM.
    iptables likes this.

  8. #8
    Dreamer
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    May 2013
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    ads still not working

    ads are still not loading,pot luck if you get one to work,just getting error message been like this almost 2 weeks seen enough posts on forum come on nordeus grrrrrrrr get your your act together

  9. #9
    Apprentice Ludo_Mansio's Avatar
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    It's either deliberate (although no idea why) or they have no idea how to fix it (which also seems unbelievable). Very frustrating, and as suggested there are a lot of people having problems with the ads at the moment.

    Even a hint of an explanation would be useful.

  10. #10
    Dreamer
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    May 2013
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    i have had to tank the league,as i had no way of collecting enough greens to rest side between matches, am in QF of super cup so just going for it there,in fact been using subs as full side in league and they seem to do far better than my main team players ??????

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