Issues with the new season

[alexp7m]

Hi everyone,

Please see our follow-up to issues faced yesterday in this thread.

MORE: https://forum.topeleven.com/bugs-tec...march-1st.html

Okay okay. But me i spent yesterday 90 tokens for buying players from asistantance. Players with 118 and 109 and 112 and now all 3 have between 90-100. So what is deal for this issue?

[SausyFC]

Okay okay. But me i spent yesterday 90 tokens for buying players from asistantance. Players with 118 and 109 and 112 and now all 3 have between 90-100. So what is deal for this issue?

Hi alexp7m,

Thanks for reporting this. Players bought during that period should've maintained the same quality as when you purchased them. Any condition gained during the issue period would've been reverted, but please get in touch with Support as well so they can investigate further.

SausyFC

[alexp7m]

What should i do with 5 tokens? If yesterday i spent all my tokens for 3 players?

[subzar]

I haven't received anything yet + what's going to happen with all of us that lost cup games with 1% quality?

[SausyFC]

I haven't received anything yet + what's going to happen with all of us that lost cup games with 1% quality?

Hi subzar, Compensation was added on the backend in the afternoon yesterday, so you won't need to claim anything. Regarding losses, please contact our Support team for a follow up so they can give you further information.

Sorry again,

SausyFC

[GoDenjoGo]

.. please contact our Support team for a follow up so they can give you further information.

Thanks for your response. i still have a problem contacting support, my problem again:

I wrote over 2 weeks ago, you told me that German customer service was not available, an English speaking colleague would take care of me. I haven't received an answer to this day. Now I have a dead conversation!

Nobody answers me, the conversation is dead! I cannot close it and I cannot open a new one. my cup game takes place around 8pm. i would be very annoyed if i left the first round because of your mistake.
I also did not receive the tokens and boosters, and my team bonus was also not taken back into account

I need a short-term solution

[SausyFC]

Thanks for your response. i still have a problem contacting support, my problem again:




Nobody answers me, the conversation is dead! I cannot close it and I cannot open a new one. my cup game takes place around 8pm. i would be very annoyed if i left the first round because of your mistake.
I also did not receive the tokens and boosters, and my team bonus was also not taken back into account

I need a short-term solution

Hi GoDenjoGo,

Thank you for notifying me. I will ask and see what's happened there. I apologize for the delay.

SausyFC

[GoDenjoGo]

Hi GoDenjoGo,

Thank you for notifying me. I will ask and see what's happened there. I apologize for the delay.

SausyFC

Thank u. But u dont know my manager name. Without this u cant do anything or how is it possible?

[jarharnamme]

Yo Bugdeus. since you revert the squad back to original % (not really same as before but similar, whatever)
What about the top scorer that already claim? I'm pretty sure my player finishing is revert back to from before he get the +30 finishing.
Since the top scorer already claim on day 1, I can't claim it again. So what you going to compensate us? Another 5 token 5 rest?

[HeavensAAA]

Yo Bugdeus. since you revert the squad back to original % (not really same as before but similar, whatever)
What about the top scorer that already claim? I'm pretty sure my player finishing is revert back to from before he get the +30 finishing.
Since the top scorer already claim on day 1, I can't claim it again. So what you going to compensate us? Another 5 token 5 rest?

Very good point there, jarharnamme.

And top scorer bonus requires a full season’s of hard work to beat all other league opponents to get it. This honour and return is quite intangible, so really should not be mixed with some T compensations (lots of Managers want to be appreciated with their effort, not looking for a few T compensations).

Maybe Nordeus should adjust its settings to reactive the claim screen for those teams who have won the top scorer?