lag on web

[Paul.h]

Hi, i am getting fed up now, since the update i have been unable to play this game. The lag is so bad it will not load, it freeze my computer and i have to force restart. I have sent a message to support, posted on Twitter and Facebook also posted in the forums. I have tried on 3 different browsers including Android phone and yes they are up to date and still wont load. I have followed your guidelines for fixes and that didnt work. I need help here and you still do not reply to any of the post. for the past 2 days i have been getting this message "see screen shot". what is this, how do i fix it and will the game work after it ? do the right thing and reply to my post for assistance.