Thanks for replies guys, Yeah I've just tried that, with no success. I've also tried it on a laptop too, and my partners fathers team, who is with us on holiday, will not work on any device either??
Ok, so the laptop is the best thing to test with. I can assume that you have tested the internet and have had it working, so log into facebook and load the app that way. I find it easier to connect via FB than the main T11 page when you have connection issues.