Look I don't know who you are, but I like to consider myself as anything but a troll, I am a member of many large forum communities and have always prided myself as coming across in a respectful and amicable manner.
I am in now way insulting, or 'trolling' anybody.
Everyone is entitled to their own opinion, and I respectfully omitted the name, therefore I am not implicating anybody directly.
It's obvious that we are suffering from a lack of
PR in regards to the problems we are all complaining about, because many of our legitimate questions are going unanswered.
It's not hard to simply say, "I have passed this on to a developer as I don't have the know-how or authority to answer this, be assured we will try our best to provide you with an answer or sufficient support"
There's simply no acknowledgement that we are being heard or listened to.