video`s not paying off

[Gert Funck]

Hi everyone!

My sincere apologies for the late update on this front. I absolutely understand the inconvenience this issue may have caused (or is causing) and that - for the future - there is room for improvement on the communication and information flow here on the forums.

For the time being, if you do not receive your reward, we would like to kindly ask you to contact the providers of those offers directly (so they can first of all verify if you have met the requirements or not and thus deal with the case accordingly and secondly get more data about the issue itself to solve this problem as soon as possible).

• If you play Top Eleven via Facebook or TopEleven.com you would have to check the name of the provider manually (which should be visible before you choose an offer) and contact them through their contact form

Apologies for the hassle and thank you very much for your patience and understanding regarding this matter.

Seriously, do you (Nordeus) expect us too file a manual complaint of every single video we watch that doesn't pay off. and every single time each of those specific videos continues to not reward?

Do you understand how much work that would be? seriously

[Moi]

Seriously, do you (Nordeus) expect us too file a manual complaint of every single video we watch that doesn't pay off. and every single time each of those specific videos continues to not reward?

Do you understand how much work that would be? seriously

Hi Gert Funck,

Of course we don't expect you to file a manual complain for every single video offer not creditted.

But I'd recommend you to file at least one complain to the offer provider and add there all the data you can about your device, user ID, profile, location... this can help them to find the tracking problem for these offers much faster, otherwise they won't realise that specifically you -and some others like with similar specific profile, or device brand, or model- have this problem.