And regarding bonuses. It's so very random I feel. It must depend on the rep. I mean, I asked all my team mates to complain about the bug issue and how it affected us. 1 person got 2 tokens, another got 10 tokens plus 5 of each booster, then I complained even more so we got 10 boosters each for every member, then we got the gamewide 5 tokens, and another guy got an extra 2 rests. So its so very random. I think it's something like this: the more you have a point and they can't possibly morally argue against it the more you get. If you simply complain maybe not.