[Official] Video Offers - Availability VS Tech. issues

[Altiplano]

Video ad for a company called tuenti freezes and generates the error message. Have had it for the last three days. Returns me automatically to the club shop, so causes no further problems. Or maybe it does. Will I get less videos today because the ones that have frozen will count towards my allowance?
Anyway, if admin could let the offer providers know so that they can sort it out or get rid of the ad.
The ad is showing ( well actually not showing) in Spain.

[Altiplano]

Video ad for a company called tuenti freezes and generates the error message. Have had it for the last three days. Returns me automatically to the club shop, so causes no further problems. Or maybe it does. Will I get less videos today because the ones that have frozen will count towards my allowance?
Anyway, if admin could let the offer providers know so that they can sort it out or get rid of the ad.
The ad is showing ( well actually not showing) in Spain.

So. I'm still getting adverts for this ( insert your own expletive ) company. Up to 10 times a day. Now THAT'S clever advertising.
Support keeps auto generating platitudes.
Improve communication, eh?

[Jeeves]

Sorry for the issues guys.

I got the most bizarre ad if you can even call it so. An orange loading bar for 30 sec, after that just a black screen,no X button and it made my phone freeze. Is this a bug or something.

Have you received that video again since a couple of days ago, Kenotic? Can you PM me with your account's User ID. If we check the logs we may find out more info about the video, who's providing it, etc. Also it would be helpful if you note down the time and day if you ever get this offer again. This will narrow down the list for us when reading the logs.

So. I'm still getting adverts for this ( insert your own expletive ) company. Up to 10 times a day. Now THAT'S clever advertising.
Support keeps auto generating platitudes.
Improve communication, eh?

Please do the same, Altiplano. PM your User ID so we can check the logs and see what we can find about this. Also I'll request the same about you noting down the time and day. Please do that if/when you get this "Tuenti" advert and let me know.

Thanks in advance guys.

[Altiplano]

Jeeves. Not had the advert today (14/07).
Here's hoping you've worked your magic and made it disappear.