[Official] Top Eleven v5.3 - 7th of February

[Saint_]

Guys have you tried to login today already?

Does the game still not load? Neither on the Web nor on the Mobile platform?

Have all of you tried to:
a) Mobile - Clear cache or fully reinstall the app.
b) Web - Clear cache and cookies. Try to load from topeleven.com and Facebook.com

I tried already 10 times reinstall app in my iPhone, still no effect.Can't login.

How can i clear cache?

[Jeeves]

I tried already 10 times reinstall app in my iPhone, still no effect.Can't login.

How can i clear cache?

Well the cache was already cleared since you reinstalled the app. Can you write to support about the issue, Saint_?
The guys are gather and checking all such cases as we speak so you'll help out a lot this way!

Use this link to our web support form and fill it out. That will open a ticket in our system and an agent will take on your case.

[Alessio Fitch]

Well the cache was already cleared since you reinstalled the app. Can you write to support about the issue, Saint_?
The guys are gather and checking all such cases as we speak so you'll help out a lot this way!

Use this link to our web support form and fill it out. That will open a ticket in our system and an agent will take on your case.

Hey bro...Maybe you wont ignore as Moi ALWAYS doing it...So after this update which I lik,e the problem is that I Can't see the videos as before, and that being 30 a day with ALL my accounts played on the same device as Always....Sooooo wtf? Can you please help me with these problems?? With that ghost/grey function on videos it got ****ed entirely as I can see and the devs decided to alter it instead of fixing it....Waiting to hear from you soon ! Thanks

[Jeeves]

Hey bro...Maybe you wont ignore as Moi ALWAYS doing it...So after this update which I lik,e the problem is that I Can't see the videos as before, and that being 30 a day with ALL my accounts played on the same device as Always....Sooooo wtf? Can you please help me with these problems?? With that ghost/grey function on videos it got ****ed entirely as I can see and the devs decided to alter it instead of fixing it....Waiting to hear from you soon ! Thanks

We've noticed that there seems to be an issue where the Get Free button would go on an eternal loading-loop (If you can call it that way) instead of simply graying out when there are no video offers available at the moment. (Before you would get a message that would tell you that there are currently no videos you can watch).

We're investigating these cases and gathering data though our support team. So please, if anyone is getting the Get Free button on a loop with no end instead of the button simply graying out, you should definitely open a ticket with our support team so we can register the case and have your account data at hand. Thank you in advance!

Still, it could be an Offer Availability matter. We don't decide how many videos an account will receive. The providers determine this. More videos could become available at different times of the day as well. But if you mean that instead of there being no available videos the above issue happens where the button simply doesn't do anything after you tap it then make sure to write to support about this.

[Alessio Fitch]

We've noticed that there seems to be an issue where the Get Free button would go on an eternal loading-loop (If you can call it that way) instead of simply graying out when there are no video offers available at the moment. (Before you would get a message that would tell you that there are currently no videos you can watch).

We're investigating these cases and gathering data though our support team. So please, if anyone is getting the Get Free button on a loop with no end instead of the button simply graying out, you should definitely open a ticket with our support team so we can register the case and have your account data at hand. Thank you in advance!

Still, it could be an Offer Availability matter. We don't decide how many videos an account will receive. The providers determine this. More videos could become available at different times of the day as well. But if you mean that instead of there being no available videos the above issue happens where the button simply doesn't do anything after you tap it then make sure to write to support about this.

Thanks bro ! I've written to game support from day 1 and they said they are investigating. Some changes were made during the last update and I'm thinking it wont be that hard to reverse that video grey button offers ! Thanks ! I have this issue on all of my accounts and it's annoying as before the update I was getting the 30videos a day, now....lol

[Eric Jego]

We've noticed that there seems to be an issue where the Get Free button would go on an eternal loading-loop (If you can call it that way) instead of simply graying out when there are no video offers available at the moment. (Before you would get a message that would tell you that there are currently no videos you can watch).

We're investigating these cases and gathering data though our support team. So please, if anyone is getting the Get Free button on a loop with no end instead of the button simply graying out, you should definitely open a ticket with our support team so we can register the case and have your account data at hand. Thank you in advance!

Still, it could be an Offer Availability matter. We don't decide how many videos an account will receive. The providers determine this. More videos could become available at different times of the day as well. But if you mean that instead of there being no available videos the above issue happens where the button simply doesn't do anything after you tap it then make sure to write to support about this.

Jeeves.

I got same issue 3 days long. And not to waste other rests, I was trying with another device. And it was pretty good !
You know the difference ?

I was using a S5 and issue were there... but with my old S3... it was perfect ! Difference is that S5 have the new release Top Eleven 5.3 when my S3 was currently on Top Eleven 5.2

So I took decision to come back at Top Eleven 5.2 on my S5. Magically, everything is working good by now !

When Nordeus will fix the bug, I will download Top Eleven 5.3 back.

[Kaizer Franz]

Jeeves.

I got same issue 3 days long. And not to waste other rests, I was trying with another device. And it was pretty good !
You know the difference ?

I was using a S5 and issue were there... but with my old S3... it was perfect ! Difference is that S5 have the new release Top Eleven 5.3 when my S3 was currently on Top Eleven 5.2

So I took decision to come back at Top Eleven 5.2 on my S5. Magically, everything is working good by now !

When Nordeus will fix the bug, I will download Top Eleven 5.3 back.

HI Eric , how are you ?

Using galaxy S7 with the Last update 5.3 and no problem .

[brolly]

Some bugs are more common like:
- bonuses not working
- troll results (my much weaker opponent, score goals with 100% efficiency, I had all bonuses max, everybody was happy), I was favorite (more than 20% differece) and I lost or it was happy draw
- during playing the game I do not see any stats (IOS, Android)

So basically the weaker opponent, the worst results. Even when you have full bonuses, you are much better and you are watching the game probably you will lose.