Servers down and can't make my formation team. Who's responsible for this?

[Morgan O'Bree]

Apart for the big mess, i reckon this as valid:

-For every server crash every company running a game MUST offer compensation for the lost time/tokens/whatever else.

I do understand they can't give back a match's result, but if server crashes on 3-0 and opens back on 0-0 then it's idiotically clear that whoever suffers it must be compensated. Being it tokens, rests or whatever else. I do not know T11 TOS, but any company that would call itself half serious would deal with this with compensation pre-made packs. The sole fact they didn't bother/care shows how immature, unorganized and childish T11 management is.

Despite the fact that they are currently monetizing, be aware of one thing: i played loads of mmorpgs and online games and the boom at the start is a given. When the game grows older (and as management soccer game, can't have much more conent than this) and people starts to be bored, things like "caring", "trusting", and customer's "satisfaction" will make the difference from sticking onto it more (spending again) or go for the new game just gone out.

Just a piece of advice Nordeus, i saw way better companies fell due to poor customer's support.

[casper™]

good luck with that!

btw, in my opinion is just completely your fault.

I am at level 3 too, with an average of 33 almost and we're normally facing an opponent that has 16-22 quality.
you will crush him all the time without any problem with all formation you choose.

I don't really see a point to change formation against a 15 points less quality when you could easily win that match without looking the game even if he has 5 player supporting him.

in my opinion it's your fault.

and you ask for adult and not children but you're here pretending back 2 token.
so you're creating all this for 2 token? how much is a token?
are you kidding?

This isn't about 2 stupid tokens, did You read the rest of the topic? If not i suggest You do that...

Apart for the big mess, i reckon this as valid:

-For every server crash every company running a game MUST offer compensation for the lost time/tokens/whatever else.

I do understand they can't give back a match's result, but if server crashes on 3-0 and opens back on 0-0 then it's idiotically clear that whoever suffers it must be compensated. Being it tokens, rests or whatever else. I do not know T11 TOS, but any company that would call itself half serious would deal with this with compensation pre-made packs. The sole fact they didn't bother/care shows how immature, unorganized and childish T11 management is.

Despite the fact that they are currently monetizing, be aware of one thing: i played loads of mmorpgs and online games and the boom at the start is a given. When the game grows older (and as management soccer game, can't have much more conent than this) and people starts to be bored, things like "caring", "trusting", and customer's "satisfaction" will make the difference from sticking onto it more (spending again) or go for the new game just gone out.

Just a piece of advice Nordeus, i saw way better companies fell due to poor customer's support.

This is what I'm talking about.

Thank you for your post, and I hope many users/players of T11 can read your post and the staff of Nordeus.

Regards.

[cracicot]

We are sorry that you have faced this situation. Unfortunately, the connection to the server was interrupted during the game.

All this says is that you lost your connection to the server during the game. It says nothing about a server being down for maintenance.

I re-read your first post. I have to admit, the fact that Nordeus allows games so close to server maintenance is a bit stupid. There should be some time, say 15 mins on either side of the game where there are no games scheduled in order to take into account a longer backup or other maintenance. BUT that is the fault of the programmers and higher-ups at Nordeus that shows their lack of foresight and consideration for their subscribers.

I am still trying to piece together what happened:

1) you set a bogus formation so your opponent cant know your desired formation. many of us do that, but not when you could have possible connection issues.
2) You spent 2 tokens and changed the game time to a time so close to server maintenance. NOT a good idea. but you did and Nordeus allowed that so there should be nothing wrong with this. BUT....knowing it was so close to server maintenance, you should have changed your formation to your desired one, in case you could not login close to maintenance. Logical solution, dont you think?
3) If you could not login...why? Was the server still undergoing maintenance? If so, how is the game being played? I would be pissed if a game was being played and I was not allowed a chance to see it.
4) in regards to #3, cant login to game because of server, or his own connection? His own connection = tough luck.
5) So when you eventually logged in, you found the result as 1-1 because of your bogus formation not being adequate enough to win.

Is that correct so far?

At this point, depending on certain things, Nordeus should give you back 2 tokens as goodwill for allowing a game so close to maintenance and not ensuring you could login to see your game.

On that note, I have 2 computers and 3 screens, so I can watch several accounts at the same time. I have been kicked from a game in IE on one account while watching a game, and the other 2 computers are also watching but dont get kicked. Dont know if it was a browser issue (other 2 accounts were using chrome) or an issue with the T11 account, because it was most certainly NOT my internet connection...obviously. I could NOT log back in until well after the game was finished so I could not make any subs. At least I got to watch the game with the other accounts, and I won, but it was frustrating to not be able to connect again, while I had good connections with other accounts. All that to say, it is most likely a fault of Nordeus and they should give you 2 tokens as goodwill for your troubles. I would not expect them to change the results.

Good luck

[casper™]

All this says is that you lost your connection to the server during the game. It says nothing about a server being down for maintenance.

True, but I told her my internet connection was fine and it really was..

1) you set a bogus formation so your opponent cant know your desired formation. many of us do that, but not when you could have possible connection issues.

Correct. My internet connection it's always be fine.

2) You spent 2 tokens and changed the game time to a time so close to server maintenance. NOT a good idea. but you did and Nordeus allowed that so there should be nothing wrong with this. BUT....knowing it was so close to server maintenance, you should have changed your formation to your desired one, in case you could not login close to maintenance. Logical solution, dont you think?

The maintenance it's around 02:00 AM everyday, and I've changed the hour from the game to 23:30, so to far from the hour of the maintenance, I think...

3) If you could not login...why? Was the server still undergoing maintenance? If so, how is the game being played? I would be pissed if a game was being played and I was not allowed a chance to see it.

Not in maintenance, I could not loggin because the servers from Nordeus are down, but the game ran anyway...

4) in regards to #3, cant login to game because of server, or his own connection? His own connection = tough luck.

The server is down as I said many times, also at the same time the forum here was down too...

5) So when you eventually logged in, you found the result as 1-1 because of your bogus formation not being adequate enough to win.

Is that correct so far?

Correct.

At this point, depending on certain things, Nordeus should give you back 2 tokens as goodwill for allowing a game so close to maintenance and not ensuring you could login to see your game.

Nordeus gives nothing, no re-match, no tokens, no nothing. And I say again, I do not spend $1,00 or $2,00 in this game and I'll go only at level 3, and they have no respect for those who pay them. Cause of that, I'll play for free since now (no more tokens for them), when the things going down, I leave the game definitely

On that note, I have 2 computers and 3 screens, so I can watch several accounts at the same time. I have been kicked from a game in IE on one account while watching a game, and the other 2 computers are also watching but dont get kicked. Dont know if it was a browser issue (other 2 accounts were using chrome) or an issue with the T11 account, because it was most certainly NOT my internet connection...obviously. I could NOT log back in until well after the game was finished so I could not make any subs. At least I got to watch the game with the other accounts, and I won, but it was frustrating to not be able to connect again, while I had good connections with other accounts. All that to say, it is most likely a fault of Nordeus and they should give you 2 tokens as goodwill for your troubles. I would not expect them to change the results.

Good luck

Thank you again for your post and for your tips.

Wish Nordeus could recruit people like You. I'll bet the support was more very effective, for sure.

[arsenalfc]

I don't agree with some of that, considfering that some people spend cash to get better teams, if server goes down and then your team suffer a loss because it's down to 10 mens or whatever reason, it's also should be considered.
Anyway Nordeus don't give a damn about our though, just happy to take the cash

[casper™]

I don't agree with some of that, considfering that some people spend cash to get better teams, if server goes down and then your team suffer a loss because it's down to 10 mens or whatever reason, it's also should be considered.
Anyway Nordeus don't give a damn about our though, just happy to take the cash

No doubts about that........

[miahgame]

I agree with that we must have compensation for server down time
this is a standard at any company at any related internet business

and it's not his fault at all that he likes to change his team formation 5 min before the match

[cracicot]

I agree with that we must have compensation for server down time
this is a standard at any company at any related internet business

and it's not his fault at all that he likes to change his team formation 5 min before the match

I totally agree. IF he wants to change 5 mins before the game, it is his right.

IT is starting to sound a bit like what just happened 15 mins ago. The game went down, the forum went down and now MDKII says they had server issues. IF this is the case, then it is probably what happened to you on the night of your game. Funny how fate can show you the truth...

Email them back and say that the same thing happened at 5:30pm GMT+1 and the Nordeus servers went down without explanation. When this happens, I dont know the policy Nordeus has, and I am not about to search for it. Your game time was a good 2+ hours before server maintenance, so its not an issue anymore.

At best you can ask for your 2 tokens to be reimbursed, but I dont think they want to set a precedent by giving you 2 tokens as compensation. Although they seem to have several giveaways of 50 and 100 tokens quitte frequently, so ask them nicely and you might receive it. Ask MDKII for some assistance.

[casper™]

I totally agree. IF he wants to change 5 mins before the game, it is his right.

IT is starting to sound a bit like what just happened 15 mins ago. The game went down, the forum went down and now MDKII says they had server issues. IF this is the case, then it is probably what happened to you on the night of your game. Funny how fate can show you the truth...

Email them back and say that the same thing happened at 5:30pm GMT+1 and the Nordeus servers went down without explanation. When this happens, I dont know the policy Nordeus has, and I am not about to search for it. Your game time was a good 2+ hours before server maintenance, so its not an issue anymore.

At best you can ask for your 2 tokens to be reimbursed, but I dont think they want to set a precedent by giving you 2 tokens as compensation. Although they seem to have several giveaways of 50 and 100 tokens quitte frequently, so ask them nicely and you might receive it. Ask MDKII for some assistance.

Thank You for all, but I give up to trying to do something more about this and the answers to my questions are all in here.

I always know the reason it's on my side.

Kind regards.

[casper™]

Last update and surprise...

Only to say that Nordeus support gave me reason on all this "battle", and I received some benefits from all of this mess that was created not from me.

Thank You all users, from a way or another that gave me support and tips to solve this.

Regards.