I agree with you on so many levels and it has me questioning whether I should continue the game as well.
With 130+ about trolls and multiple polls showing users hating this, the game has not been improved. Indeed, as you correctly pointed out, every update is a slap in the face of users. Every Nordeus update is worse for users but better for monetization. The support in game is useless and automatized. Meanwhile administrators casually ignore the issues players have with the game.
I joined with a group of friends and all have left the game because they criticized it for being pay to win (i.e. if you want to not have your season ruined by a troll, you have to sell 50% of your team and spend tokens so you are at least 25-30% stronger than the next competitor in order to minimize the impact of the 4-8 trolls you will inevitably encounter) and false advertising (they thought it would be a management game but with the degree of randomness during certain games, they felt disenfranchised). At first, I thought that moral boosters were the remedy to prevent a team from suddenly performing poorly, but unfortunately, this is not the case. A team that has a much higher quality, is managed, with all bonuses, full moral and health, will still risk losing to a team that isn't managed, doesn't have a proper formation and no bonuses. In such scenarios, it is impossible to be honest and argue against the facts.