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  • 1 Post By Arturo Alanis

Thread: No llegaron mis tokens

  1. #1
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    Jun 2020
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    No llegaron mis tokens

    Buen dΓ­a, comprΓ© tokens hace 72hrs y no me han llegado... me pueden ayudar?

  2. #2
    Newbie
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    Jun 2020
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    Hi I did not get the tokens i bought 72hrs ago... can you help me? I have played for 8 years and I have not had this problem i the past... where can i send my gopgle play recipt?

  3. #3
    Quote Originally Posted by Arturo Alanis View Post
    Hi I did not get the tokens i bought 72hrs ago... can you help me? I have played for 8 years and I have not had this problem i the past... where can i send my gopgle play recipt?
    In top eleven game, press this "Question mark". After you scroll down look and press again "Shop" and there you will see "I have not received the tokens, but i got charged". Do the steps they wrote in order to solve this problem.
    "En el juego once superior, presiona este "signo de interrogaciΓ³n". DespuΓ©s de desplazarse hacia abajo, mire y presione nuevamente "Tienda" y allΓ­ verΓ‘ "No he recibido los tokens, pero me cobraron". Siga los pasos que escribieron para resolver este problema."

    No llegaron mis tokens-question.jpg
    IImaestroII likes this.
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  4. #4
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    Jun 2020
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    Thanks for your answer... i did it and there says: "please contact us" senfing your receipt... but i dont know where i can send it... how contact supoort... what I did was start a conversations attaching the receipt photo but no answer...
    khris likes this.

  5. #5
    Spanish Forum Moderator khris's Avatar
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    14,655
    Quote Originally Posted by Arturo Alanis View Post
    Thanks for your answer... i did it and there says: "please contact us" senfing your receipt... but i dont know where i can send it... how contact supoort... what I did was start a conversations attaching the receipt photo but no answer...
    Buenas,
    Si mandaste el tiquet rellenando el formulario en un par o tres dΓ­as deberΓ­an responderte. paciencia.
    Si no te dicen nada comentamelo por aquΓ­ y lo pasarΓ© directamente a los admins.
    Saludos,

    Khris

  6. #6
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    Jun 2020
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    Hola Kris... gracias por tu ayuda... no sΓ© qie formulario llenar... en la app solo dice enviar el recibo (tiquet) de google play a los administradores... pero no sΓ© como enviarselos... gracias nuevamente

  7. #7
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    Join Date
    Jun 2020
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    Hi Khris, ya obtuve los tokens finalmente... gracias!