Games like this exist from ppl who buy their service.If one game dont have custumers game die.I give them my smal part to keep exist.Its my choise i am not dumb.T11 have a lot of custumers some of them spend more money,some spend litle some 0.But i think that they have enough custumers who suport them buying their service.so they are obliged to provide support for their game.
Chakalat's biggest issue/problem isn't that he lost 31T, his biggest problem is that can't explain himself (or what happend) properly. This causes some misunderstanding in the relation between him and the CS.
PROUD MANAGER OF...
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i wait 17 days its not enough?For this 17 days i dont have any normal answer from suport.You understand that we have 4 days to next season and i need this tokens for this new season.When i pay for tokens my money dissapear immediately.I understand that when game like this have tehnical problem can not be solve in the moment but its 17 days.If someone from support answer me "ok we will chek and will give you answer soon"i will not be angry.But i can show you their new answer:
what does my browser with missing 17 days ago tokens? I am sure that they dont read my words
Today i send 10 request to this support,Tomorow will send 100,then 1000 i too know how to use copy/paste
It's their fault for this because, as poor as his English may be, it was very clear to me a long time ago (and I think most people) what happened. They didn't take time to understand his issue but instead decided to give him some scripts that don't apply, simple as that.
Did you do what he said? Clear cookies, update browser, etc... ?
If you did, and you still didn't get your money or tokens back, contact them again.
I can see in the picture:
"If the problem presists, please contact us again."
Go ahead and contact them again! They might do something this time...
Its again copy/paste answer.This person answer me few min after my request.For this time he cant do nothing.
Start opening tickets every hour our so, more if you could!
i will till i find someone who will solve my problem.If need i will opened thousands topics/request !