This thread contains ALL the easy things we know of to try (anyone is welcome to suggest more), if NONE of the above work,

PLEASE contact Support.

Either by submitting a detailed ticket at Nordeus Support (they can actually look at your account, and do things within, as well as give specific steps to fix things, which we cannot do here on the Forum)
Or a quick question on Twitter: https://twitter.com/TopElevenHelp
Or email if you those don't work for you: support@nordeus.eu