Hi REDEEMER130,
Your best option is write to the support , using the "?" buton inside the game or here, that, is the same:
https://nordeus.helpshift.com/a/top-...00008065724549
Here the moderators of this forum are players of the commnity and can not help you with these problems and the admins are not here avaliable all the days of the week, and, too the forum admins have to send you to the support channel that I've said to see internally the posible problems with your account or so.