Why don't I get my tokens ?

[REDEEMER130]

@jeeve

When ever I complete an offer by downloading an app to get tokens I do not receive them . But I I do run the apps I download . Why is it so . Sometimes they say offer is unavailable yeah I understand when an offer is unavailable. But why should an offer be made available then when completed I don't get my token . It has happen over seven times . I use my data bundle to download. Please fix this .

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[Barry Brinkhuijsen]

U must contact the advertiser, not Nordeus.
There is a link somewhere for missing tokens. Make a screenshot to prove u have runned the app and contact them. I do all the time

[REDEEMER130]

U must contact the advertiser, not Nordeus.
There is a link somewhere for missing tokens. Make a screenshot to prove u have runned the app and contact them. I do all the time

Okay who is the adviser ?

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[LeManiaque]

Here is the appropriate thread: http://forum.topeleven.com/top-eleve...ch-issues.html

The first post by @Jeeves , section III explains how to contact providers.


To @Jeeves or any other moderator, please consider cross posting the video offers bugs thread in this bugs/technical section of the forum. Makes sense users will post here as well.

[REDEEMER130]

Here is the appropriate thread: http://forum.topeleven.com/top-eleve...ch-issues.html

The first post by @Jeeves , section III explains how to contact providers.


To @Jeeves or any other moderator, please consider cross posting the video offers bugs thread in this bugs/technical section of the forum. Makes sense users will post here as well.

The trend is no longer available

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[khris]

The trend is no longer available

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Hi REDEEMER130,

Your best option is write to the support , using the "?" buton inside the game or here, that, is the same:
https://nordeus.helpshift.com/a/top-...00008065724549

Here the moderators of this forum are players of the commnity and can not help you with these problems and the admins are not here avaliable all the days of the week, and, too the forum admins have to send you to the support channel that I've said to see internally the posible problems with your account or so.

[REDEEMER130]

Hi REDEEMER130,

Your best option is write to the support , using the "?" buton inside the game or here, that, is the same:
https://nordeus.helpshift.com/a/top-...00008065724549

Here the moderators of this forum are players of the commnity and can not help you with these problems and the admins are not here avaliable all the days of the week, and, too the forum admins have to send you to the support channel that I've said to see internally the posible problems with your account or so.

Thanks

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