Feeling discriminated :)

[Cloverfield]

@Jeeves

So, for this specific case what exactly do you need from rest of customers to report in order to get a free pack of greens.

Isn't the problem already identified and fixed?
Haven't you already verified that the issue is real, timestamp of the issue found, and made draft calculation of how many greens each customer spent to work-around this bug?

Do you find effective to get 1 million tickets for the exact same thing?
Or is it more effective to give a damn free-green pack and apologize next day about the bug?

**** happens. Understood and they will keep coming.
As customer ( I do not play for free so I want to be handled like a customer) I would like Nordeus to step up and say "apologies, we ****ed up yesterday issue is fixed, get this free pack for the trouble causing"

This used to happen.
Now we see it rarely.
Why?
When behavior changes, it a policy twist so I can not believe that there is no policy on that and I will be disappointed if indeed there is not.

PS.
BTW I am a tester engineer, so don't believe that I am not aware of the process and how hard it can be to find out the root cause and end up with the potential fix. But now we are not talking about the bug/fix, we are talking about how customers are awarded when **** happens

[LeManiaque]

I would like Nordeus to step up and say "apologies,

Personally, I wrote to support and that's exactly the reply I got, sans swears. Sorry, thanks, it's fixed, here's compensation. GL, HF.

Presumably not everyone was effected by this issue, and if that's case it's an efficient solution to offer the above response to players who inquire. Rather than tracking exactly who should be contacted or blanketing the entire market with +25-50 tokens with significant game-economic effects.