1. If no english please write here https://forum.topeleven.com/top-elev...russia-17.html
It will be easier to get your answers.
2. They are fixing the issue. If you open a ticket you will get some kind of compensation
https://nordeus.helpshift.com/a/top-...=web&contact=1
3. No clue if there will any other of global compensation or asso points "refund"


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