I'm looking for Answers

[StarlingCF]

Hello all,

There are a few points I'd like to address here:

1) Regarding wait times for tickets being addressed - as I expressed in the thread some weeks back, the recent accessibility issues caused the queue to jump considerably as you might imagine. This has caused a delay of a few days - sorry about this, but this is to provide each ticket with an answer.

2) Prioritization of issues - tickets are responded to in the order they are received regardless of topic. In this case with the quick reply, Siddas received an automated response letting him know that we will address his ticket as soon as we can, but due to the delay mentioned above, it may require a longer wait than usual.

3) Reply - When there is an issue that many people are facing, at times mass replies are used to address the fix to as many as possible at once.

We're very much focused on finding answers to the issues that are raised here. I'm sorry that it may take a bit longer to receive an answer.

To many issues...

[rogerniceguy]

I had a support message I submitted over a week ago. No response. Now when I go to ? there is no sign of it at all.

Sausy can we have a communication to say these are the issues we acknowledge and are working on with an update on when to expect a fix. For example videos or matches not getting played or lost connections amongst the many bugs. The silence is damaging as much as the bugs themselves. People need to see that nordeus acknowledge the issues and actually care about it's users.

Hello all,

There are a few points I'd like to address here:

1) Regarding wait times for tickets being addressed - as I expressed in the thread some weeks back, the recent accessibility issues caused the queue to jump considerably as you might imagine. This has caused a delay of a few days - sorry about this, but this is to provide each ticket with an answer.

2) Prioritization of issues - tickets are responded to in the order they are received regardless of topic. In this case with the quick reply, Siddas received an automated response letting him know that we will address his ticket as soon as we can, but due to the delay mentioned above, it may require a longer wait than usual.

3) Reply - When there is an issue that many people are facing, at times mass replies are used to address the fix to as many as possible at once.

We're very much focused on finding answers to the issues that are raised here. I'm sorry that it may take a bit longer to receive an answer.

Sent from my SM-G930F using Tapatalk

[NekoIzMase]

I had a support message I submitted over a week ago. No response. Now when I go to ? there is no sign of it at all.

Sausy can we have a communication to say these are the issues we acknowledge and are working on with an update on when to expect a fix. For example videos or matches not getting played or lost connections amongst the many bugs. The silence is damaging as much as the bugs themselves. People need to see that nordeus acknowledge the issues and actually care about it's users.

Sent from my SM-G930F using Tapatalk

Or maybe I could jump to their office and address therm personally.

[rogerniceguy]

Or maybe I could jump to their office and address therm personally.

Lol mate. How far away are you from them btw?

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[NekoIzMase]

Lol mate. How far away are you from them btw?

Sent from my SM-G930F using Tapatalk

like 2 kilometers, 10 minutes walk

[Petje]

@Siddas: did you receive an automated response or did you get an answer how to buy tokens within 15 minutes?


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[Siddas]

Okay i hold my hands up here as i never read the message through when i got it as i j was out on my bike i just saw the reply from support. and yes it was a automated message as I've just read it this morning.
Sorry.

Still as ur here Sausy I would really like Someone from Nordeus to come on this forum and explain all this current mess.
especially the issue on Ads i would really like an official explanation on why things have currently dried up.

I think a Forum group message would work alot better than trying to reply to everyones ticket.
we simply add our bugs on one page and they come back with a reply on what they can answer.
bit of a mess really as they obviously can't handle the backlog of tickets and most of them will be asking the same thing.
kill a 100 birds with 1 stone would work don't you think?

[SausyFC]

Okay i hold my hands up here as i never read the message through when i got it as i j was out on my bike i just saw the reply from support. and yes it was a automated message as I've just read it this morning.
Sorry.

Still as ur here Sausy I would really like Someone from Nordeus to come on this forum and explain all this current mess.
especially the issue on Ads i would really like an official explanation on why things have currently dried up.

I think a Forum group message would work alot better than trying to reply to everyones ticket.
we simply add our bugs on one page and they come back with a reply on what they can answer.
bit of a mess really as they obviously can't handle the backlog of tickets and most of them will be asking the same thing.
kill a 100 birds with 1 stone would work don't you think?

That's a fair question, Siddas. Regarding videos, I don't have much new information I'm afraid, as it the same system as its ever been, which is that offer providers have criteria on when videos are shown. Believe me, as we see increases in Managers asking about them, we always look into whether something could be causing issues. I wish I had more to reply with.

Regarding the Forum reports, that's a good shout. We've been trying to do something similar with sticky posts regarding issues that are affecting lots of Managers at the moment, as in some cases with threads it can be a one-off for one Manager. But I'll try and put up similar threads with known issues more often (hopefully not too often. )

Thanks for the thoughts and reply.

[Siddas]

as i typed that i just got a message on how to buy tokens just now 9:51am so theres the answer there.

[Petje]

as i typed that i just got a message on how to buy tokens just now 9:51am so theres the answer there.

Still a much sooner reply than usual when it concerns making money.

They are too busy with this https://www.topeleven.com/wearemanag...t_nordeus_imgs