International Cup rewards

[SausyFC]

Hi everyone,

We've got an update surrounding this issue affecting claiming.

-For those who won the International Cup, we have added the best 3 players to your club team and have also added a star to your emblem.
-There are a few Managers for whom we haven't been able to perform this migration. If you aren't seeing your 3 players in your club team, please contact our Support using the "?" in-game.
-For those who won 3 International Cups and unlocked a Legendary player that you were unable to claim, please contact our Support team using the "?" in-game.

Thanks for your patience while we addressed this and apologies once again for the inconvenience.

[SPG]

Thank you for the update, but as I stated in my above post these aren’t the players I chose. I do understadn you ate working hatd to fix the bug, but this isn’t what was promised in my opinion. I really hope there will be additional action on this so all winnets can get the players they chose (and were promised)

Hi everyone,

We've got an update surrounding this issue affecting claiming.

-For those who won the International Cup, we have added the best 3 players to your club team and have also added a star to your emblem.
-There are a few Managers for whom we haven't been able to perform this migration. If you aren't seeing your 3 players in your club team, please contact our Support using the "?" in-game.
-For those who won 3 International Cups and unlocked a Legendary player that you were unable to claim, please contact our Support team using the "?" in-game.

Thanks for your patience while we sorted this and apologies once again for the inconvenience.

[PhanFC]

Thanks for your update, I have sent a request through "?". Hope you guys fix it soon. Thanks for the hard work.

[gmacd1863]

I have won all 3 International Cups, so I would like my Legendary player please!!!! I do not see ANYTHING in the "?" that relates to this problem. Please provided better directions on how to claim this award.

[PhanFC]

You have to click on the message button at the top right corner of the screen to enter private chat. There you can describe your problem.

[gmacd1863]

Is this the screen that has the "?" or this forum screen. The only thing I see in the upper right of the "?" screen is where I can type words that match the canned responses from the administrators. My question does not fall into their FAQ guidelines so it's useless to me. It would be nice if there were real live moderators that you can reach and get real questions answered.

[SausyFC]

Is this the screen that has the "?" or this forum screen. The only thing I see in the upper right of the "?" screen is where I can type words that match the canned responses from the administrators. My question does not fall into their FAQ guidelines so it's useless to me. It would be nice if there were real live moderators that you can reach and get real questions answered.

Within the FAQ section there is a Contact Us button in the top right. You can also visit here to get in touch with our Support.

[gmacd1863]

Thank you very much for the link Sausy...the way the game is formatted on my computer, I do not see the Contact Us on the "?" screen.