Issue with Associations

[onionjoe76]

Hi everyone - an update on this topic,

Firstly, I'd like to apologise once again for these issues that happened earlier today. We have approached the end of the season and I know how negatively this has impacted your seasonal and playing experience across the board. We have successfully tackled the root cause of the issues, however these matches unfortunately cannot be replayed. We have released a compensation to all affected managers, as retroactively patching match results is not an option. Your reports have as always been helpful in identifying issues and tackling them, so thank you for all information shared and your patience while this was being tackled.

Kind regards,
Taliyah25

Where can I find this compensation, given that it was me who brought the subject up? I am owed for wasted green energy packs I used for a match that didn't take place (or at least not one I could attend) and I have also failed to complete a special sponsor award which has meant another 12 greens missed out on. So that is at least 23 greens I am out. Thank you in advance.

Why not just give everyone 200 tokens as compensation? It surely costs you nothing in real terms, but it would be a start in terms of making up for the series of issues players have to put up with these last couple of years. I am about to enter my 10th year playing and the way things are going, I may well not make my 11th and that is 100% because of errors, bugs and poor customer experience.

Just noticed too that my association has slipped in the relegation zone. So thanks for that too (not!!)

[onionjoe76]

Where can I find this compensation, given that it was me who brought the subject up? I am owed for wasted green energy packs I used for a match that didn't take place (or at least not one I could attend) and I have also failed to complete a special sponsor award which has meant another 12 greens missed out on. So that is at least 23 greens I am out. Thank you in advance.

Why not just give everyone 200 tokens as compensation? It surely costs you nothing in real terms, but it would be a start in terms of making up for the series of issues players have to put up with these last couple of years. I am about to enter my 10th year playing and the way things are going, I may well not make my 11th and that is 100% because of errors, bugs and poor customer experience.

Just noticed too that my association has slipped in the relegation zone. So thanks for that too (not!!)

Found the compensation. You didn't exactly make it easy to find and it's time limited. WTF, what about people who are away for a few days over the new year?
This offer is awful, it doesn't even come close to making up for what your error has cost people. It's an insult given the compensation costs the company nothing at all. If you keep this type of thing up, you will have no players soon enough. As per above, I definitely will NOT be reaching 11 years playing the game. I would quit right now but I have a lot of tokens and packs that I will run down to zero first. Thanks to the company for taking a fun game and making it a money grabbing piece of garbage.