Hi Managers,
The team is aware of an issue currently affecting game access on/through Facebook and is actively investigating. We will update this thread with more info as soon as we have it. Thanks for your patience while we tackle it.
SausyFC
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Hi Managers,
The team is aware of an issue currently affecting game access on/through Facebook and is actively investigating. We will update this thread with more info as soon as we have it. Thanks for your patience while we tackle it.
SausyFC
Why is it only for those who have updated. Poor.
Don't worry,not az if there us an activity event....oh wait....well done nordeus, yet again u choose to release a pointless feature in the middle of an event and make it unavailable for half the players
Great, so I have a cup match coming up and my team is still the second string from the last league match.
Will there be any compensation for missed opportunities this season?
The worst thing here is that only some managers are affected. Only those who log in using Facebook and have upgraded their app to the latest version (or use the browser version). Cup and league games and the KOK event continue for the managers who can log in. Will Nordeus be able to compensate only whose who were affected?
Yes, they will compensate for this but they will compensate everyone equally. I have missed 1st vs 2nd that could effect my whole season and my other team needs sorting before tonight's game following an early kick off. Could spoil my whole season. But hey ho it's only a game and I don't spend any money on it. Surprised the token buyers haven't kicked off but then again they don't care. They win anyway.
Got a push notification on my phone saying my match is about to start
And then open the app, can't log in and the Facebook error message
So how can I support my team?
So annoying
No they won'tQuote:
Originally Posted by Guido van den Berg
They just love to ruin our season
It's pathetic
It's been four hours -- can't you tell us anything at all yet?Quote:
Originally Posted by SausyFC
Hi all,
The team is continuing to look into this FB access issue - we are very sorry for the inconvenience caused and will provide more info as soon as we have it.
SausyFC
I have low regard for Meta as a company and a software developer. Is there a way to transfer my team from being associated with Facebook to one of the other log in systems?Quote:
Originally Posted by SausyFC
Link your Top Eleven accounts to Gmail to have another access available guys, we always emphasize it.
How does that work on iOS? I don’t see a Gmail login option.Quote:
Originally Posted by khris
how long is it going to be ?
You are telling me almost 24 hours have passed and you aren t able to give us a small update on this problem?Quote:
Originally Posted by SausyFC
Really?
Or is the situation that bad that millions of accounts would disappear out of thin air? With no way of recovering them.
Because exactly 23 hours and 40 minutes ago (yesterday) i was trying to watch ads on my account and i couldn t login thinking it was from the fact that i didn t update my app, but apparently, this probelm is for everyone.
Yesterday I spent hours playing TE11 wich tooke me to 1st position in King of Kings at the final phase.Quote:
Originally Posted by SausyFC
The new competition based on the goals you score are also compromised by the fact that I dont have acess to the game.
Apart from the question about the timming to solve this there's the obvious second question: How the hell I'll be compensated for all this?
This is baffling. Can Top Eleven solve this problem? It’s over a day now.Quote:
Originally Posted by khris
Really unbelievable.. 24 hours no connection. So lost 1st place KoK, no 40 videos, no 3 Token from monthly card. I'm curious to see what solution there is for the missing items.
Hi all,
A status update: our team continues to work on this issue with Facebook in order to resolve it as soon as possible. We fully understand the impact this has on your playing experience and apologize for the inconvenience it's causing. While we can't confirm yet when a fix will be rolled out, we will make sure to keep this thread updated with any status changes. We appreciate your patience while we work on tackling this.
I can access it through Google Play, but not through Facebook. You have to let go of facebook and make a direct access to the game, it shouldn't be difficult to do this for those who collect millions monthly.
I have the same issue with another game, so its not only with top11.🤔Quote:
Originally Posted by SausyFC
ok, hard to resolve it,i can understand it but it take too much time, can you make it possible so we can unlink it from fb or google as well to prevent future issues or add option to log on team with password if something happen with fb, might be blocked account and cant get in game, till solve it with fb season goes off
The problem would be solved easily if I could connect to Gmail, but not every Facebook account is Gmail, mine is Hotmail. So quit after 12 years of playing?
Can I undo the update? Should that fix the problem? Did someone try something like this?
I’m still able to play my Facebook connected team on iOS. It’s only on android where I seem to have a problem with TE and Facebook.
I use my mobile mostly for awards, prefer to play from my p/c. Neither is working, cant' connect through fb from my mobile or my p/c
If you log out, you can t get back in.Quote:
Originally Posted by Altiplano
The issue is related to FACEBOOK on any device.
I had the error before updating, so noQuote:
Originally Posted by MNK Kaskada
Looks like we are heading for a 3rd day of this Nordeus clusterf#ck . Do what I have done , and go to Google Play , or Apple store, and update , or leave a new, review of 1* , explaining why
I used to play through Facebook -- if I downloaded the Google Play app, wouldn't that start me again from scratch, losing my current team?Quote:
Originally Posted by Seuss
I also had an issue with another Facebook game, but they had solved the issue within the same day alreadyQuote:
Originally Posted by scalle
Not related to the update...Quote:
Originally Posted by MNK Kaskada
Hmmm... it works differently if I remember well... I'll check the guides because it was mentioned somewhere...Quote:
Originally Posted by Guido van den Berg
Check this thread guys
https://forum.topeleven.com/tutorial...op-eleven.html
I tried on computer and same problem 😕Quote:
Originally Posted by Altiplano
Turns out I’m not connected to Facebook on iOS. Lol.Quote:
Originally Posted by scalle
How long will it take?
Khris, I think it is quite funny that you dare to bring this up. You seem to suggest a solution, like something many users should have done way before. The matter of fact is that this article is about linking your accounts to FB, that being the only cross-platform compatible social network. You cannot have multiple Game Center of Guest accounts, but you can have multiple FB accounts. So when you play with multiple accounts - as we all do - FB is the only option.Quote:
Originally Posted by khris
The article warns about losing your FB account. That is not the case here. FB works perfectly fine. It’s the other way around: T11 just stopped supporting FB. This means that every serious player cannot login to almost any account now.
So basically, we all did what T11 recommended. And now we are all denied from playing the game.
Spot on. Wonder when this mess fixed what would be the compensation for the managers affected. Hopefully the compensation would not be a handfull of Tokens and that it would not go for all the managers affected or not. Imagine losing three games in a row because you could not log in and the managers who beat you get the same compensation you get.