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  1. #1
    Dreamer seanmeg's Avatar
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    www.topeleven.com /play re- Supersonic Ads earn tokens

    Please post here for me if you have had problems receiving your awards or feel cheated. I completed a 283 token offer properly on 2nd April,emailed Nordeus who refused to help and told me to contact provider who submitted a ticket on my behalf because of faults on my wall/site. This appears to have been rejected with no reasons given and now after 9 days of email to-and-frowing my emails for the last two days are being ignored. I now intend to pass all correspondence onto trading standards,please let me know if any of you have had problems,i feel strongly that they should not be able to get away with not honouring their offers

  2. #2
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    Hello Seanmeg,

    We apologize for any inconvenience. To help us investigate your complaint, please send us an email. One of our representatives will fully investigate your complaint and will reply to you within 2-3 business days.

    SupersonicAds Customer Support Team.

  3. #3
    Dreamer seanmeg's Avatar
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    Quote Originally Posted by Customer Support SSA View Post
    Hello Seanmeg,

    We apologize for any inconvenience. To help us investigate your complaint, please send us an email. One of our representatives will fully investigate your complaint and will reply to you within 2-3 business days.

    SupersonicAds Customer Support Team.
    Thankyou, please can you locate the representative currently dealing so as no confusion,he has not contacted or replied to me since 8th April, i have sent him two further messages sreenshot below,this really is not a forum concern but i feel aggrieved
    Please tell me whats going on ive noticed this message on my wall and cannot understand
    Ive sent all proofs and know im correct,please help me settle this,the award i want is for 2nd april 2014 ,completed at 1.35 pm and around this time,please clarify any rejection so i can pass all correspondence onto some legal advisor or trading standards,i only want what im entitled

    Rejected (after reviewing your inquiry)
    Ticket #1074354
    Contact customer support




  4. #4
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    Quote Originally Posted by Customer Support SSA View Post
    Hello Seanmeg,

    We apologize for any inconvenience. To help us investigate your complaint, please send us an email. One of our representatives will fully investigate your complaint and will reply to you within 2-3 business days.

    SupersonicAds Customer Support Team.
    @SupersonicAds Customer Support Team can I use proxy to earn tokens...

  5. #5
    Moderator Sxrenity's Avatar
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    Quote Originally Posted by Siddharth Shanker Singh View Post
    @SupersonicAds Customer Support Team can I use proxy to earn tokens...
    It's been said multiple times that proxies are not allowed Siddharth.
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    #JFT96


    I don't claim to be a Top Eleven expert but, if anyone would like advice, please don't hesitate to contact me through 'private messaging', I try to reply as soon as possible.

  6. #6
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    Your scammers, i deposited £10 of my money to ace kingdom for 596 tokens and acw kingdom have messsed about as have you and now its been rejected ace kingdom wont let me withdraw my money and your ignoring me. Your crooks and im contacting tradimg standards first thing momday morning

  7. #7
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    Quote Originally Posted by ArfaTeam View Post
    Your scammers, i deposited £10 of my money to ace kingdom for 596 tokens and acw kingdom have messsed about as have you and now its been rejected ace kingdom wont let me withdraw my money and your ignoring me. Your crooks and im contacting tradimg standards first thing momday morning
    Yep, that's pretty much the standard of SupersonicAds. Even if the casino confirms that you have signed up to them with SupersonicAds as the affiliate, SupersonicAds will say that you didn't, so they don't have to give you tokens.

    I tried it with that War Thunder game and a few weeks ago with a casino. Never gonna use SupersonicAd again. SupersonicScam.

  8. #8
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    May 27, 11:44

    I sent you a screen shot of my sign up email with time and date. Your system doesnt allow for more than one file to be uploaded so please indicate how i can send both my sign up email and deposit email

    This is poor form on your part and should be automatic.... youre giving these offers a bad name by making it so difficult to get the reward.
    Please respond with how exactly i can resend BOTH the welcome email and the conformation of deposit.
    I will have to take this matter to top eleven themselves should a satasfactory resolution not be found as it puts the reputation of their game in doubt.

    I look forward to your timely response in order to get this matter resolved.
    Many thanks

  9. #9
    Famous Qambu Yaasi's Avatar
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    So far I have no problems getting tokens after sending emails/screenshot to whichever service provider that is offering the tokens. Quite surprise a few people are not being "served"
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  10. #10
    Moderator Sxrenity's Avatar
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    Usually with the paid offers I literally screenshot and time-stamp every page and step I do, then I send it all off in one go if there's a problem.

    I had a problem with the Ladbrokes offer a while back that got sorted eventually.

    It's always better to collect as much evidence as possible and send it off together than in bits, as the support ticket function is a little awkward when you're sending multiple tickets for the same problem.

    Hope that helps

    EDIT: and make sure you have any pop-up/ad blockers disabled, as sometimes these can restrict the trackers that the providers use to automatically award rewards.
    Liverpool FC - Team Showcase

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    #JFT96


    I don't claim to be a Top Eleven expert but, if anyone would like advice, please don't hesitate to contact me through 'private messaging', I try to reply as soon as possible.

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