[9th of May] - New version: Bug fixes and improvements

[Moi]

Regarding the comments about only releasing updates when season ends or begins:

Please take into account that during season changing period our servers are extremely busy updating all teams and players, and generating the complete schedule for all groups, levels and teams around the world. However, we still do it if we can, so our Managers can start playing on a new season with the new features / changes. In fact, most of the changes we do on the current features are developed in our servers, so there's no need for an update of the client in these cases.

Also, updates or emergency maintenance breaks can't always be planned or carefully scheduled. Sometimes a server could suffer from some problems that would require an immediate fix, so this is not something we can always avoid. All on-line games and services can suffer from unexpected issues, no one is free from issue. Other times we need to update the app for external reasons (for example, mandatory changes in iTunes / Google Play Store).

It is impossible for us to stop or restart our servers without affecting any user in Top Eleven, because we have users connecting to them every day from 0 to 24h. If possible, we always select the period of time where there's less users connected, but please undertand that there's no way or specific time/day that restarting a server would not affect anyone. There will always be users who have an important match no matter what moment we restart the server, the only thing we can do is do it when there are less users connected (if possible).

Rest assured we schedule all updates to minimise all inconveniences to our users as much as possible.

[Tactician]

Regarding the comments about only releasing updates when season ends or begins:

Please take into account that during season changing period our servers are extremely busy updating all teams, generating the complete schedule for all groups, levels and teams around the world. However, we still do it if we can, so our Managers can start playing on a new season with the new features / changes. In fact, most of the changes we do on the current features are developed in our servers, so there's no need for an update of the client in these cases.

Also, updates or emergency maintenance breaks can't always be planned or carefully scheduled. Sometimes a server could suffer from some problems that would require an immediate fix, so this is not something we can always avoid. All on-line games and services can suffer from unexpected issues, no one is free from issue.

It is impossible for us to stop or restart our servers without affecting any user in Top Eleven, because we have users connecting to them every day from 0 to 24h. If possible, we always select the period of time where there's less users connected, but please undertand that there's no way or specific time/day that restarting a server would not affect anyone. There will always be users who have an important match no matter what moment we restart the server, the only thing we can do is do it when there are less users connected (if possible).

But why should the results of some matches change? Can't the results of the already played matches be stored as soon as the matches are completed so as to decrease the likelihood that server resets will change them? Also, why there are some non-appropriate random switches in this game? For example, when a user joins a match, a random switch is made to the course of the match, that is the effect can be either positive, neutral or negative? Why can't the switch be logic?. Why is it that sometimes after a manager join the match, the seems to be negative switch in the course of the game? If a manager joined a match that his team is playing, the effect due to that action only should be at least neutral (definitely not negative). Don't tell me that there is not such a thing in this game. This switch has been clearly observed, and it is probably random. It has also been observed when one or more fans join the match, which is why I don't like fans to come and 'support' my team because sometimes it has a negative effect. For example, the team is leading 3-0, a fan joins in to support that particular team, 3-1, another fan joins in 3-2 or a yellow card or some other negative things. This is nonsense.

[Moi]

But why should the result of some matches change? Can't the results of the already played matches be stored as soon as the matches are completed so that to decrease the likelihood that server resets will change them? Also, why there are some non-appropriate random switches in this game? For example, when a user joins a match, a random switch is made to the course of the match, that is the effect can be either positive, neutral or negative? Why can't the switch be logic?

The game is being simulated in the server, not in the client (otherwise 2 managers would see different outcomes for the same match). Also, a game can't be postponed no matter what, as they have a fixed schedule time that can't be altered after the match has already started. When the server is stopped for any reason, this match will need to be simulated (on the server side) therefore there can be inconsistencies between what you say in your device with what finally happened.

Regarding your second question: it is not random. When a user joins a match, it is always positive for the team who he supports (specially if it's the manager, as the bonus is bigger). This doesn't mean this team will be able to "see" this positive effect, because joining a match gives that team slightly more chances to win, but you can still lose. And by coincidence, you could receive a goal shortly afterwards of joining your match. That doesn't mean it happened "because" you joined, as it would have happened anyway if you hadn't. But maybe you would have received 2 goals instead of 1.

[Tactician]

The game is being simulated in the server, not in the client (otherwise 2 managers would see different outcomes for the same match). Also, a game can't be postponed no matter what, as they have a fixed schedule time that can't be altered after the match has already started. When the server is stopped for any reason, this match will need to be simulated (on the server side) therefore there can be inconsistencies between what you say in your device with what finally happened.

Regarding your second question: it is not random. When a user joins a match, it is always positive for the team who he supports (specially if it's the manager, as the bonus is bigger). This doesn't mean this team will be able to "see" this positive effect, because joining a match gives that team slightly more chances to win, but you can still lose. And by coincidence, you could receive a goal shortly afterwards of joining your match. That doesn't mean it happened "because" you joined, as it would have happened anyway if you hadn't. But maybe you would have received 2 goals instead of 1.

Sometimes the switch in terms of the course of the match seems to be random, non-appropriate or strange. The additional possession might be added and also be evident on the statistics box, but still the change in terms of the course (where the 'pressure' has been switched, and what is going to happen next as showed by the next simulated part) is non-appropriate sometimes. It could be coincidences but it could be due to one or several flaws in the simulation engine too. The duration of a match is too short to make proper adjustments on time. Even the advices of the assistant manager seem to be late, and by the time the manager makes the advised changes, those particular changes might no longer be appropriate or the last part of the match has already been simulated.

[Teda]

Hello Moi,

Can I ask if my question could be answered? I am asking if Nordeus made some adjustments in this update to reduce the packs we can get on daily basis?

You can see a lot of managers have the same observation but no one got an answer yet.

Thanks.

[Make Way 4 The Keg]

Hello Moi,

Can I ask if my question could be answered? I am asking if Nordeus made some adjustments in this update to reduce the packs we can get on daily basis?

You can see a lot of managers have the same observation but no one got an answer yet.

Thanks.

Moi,

The dramatic reduction in opportunities for all packs is ridiculous. I was able to get 10 rests total last night when the server flipped to a new day. I have not been able to get any of the other packs at all since the update. Further, that is the only time of day I could get anything. Should I only check in once a day for these? Needless to say, this diminishes my interest in the game greatly. From what I am reading, I am not the only one wanting to see this fixed.

I would think the sponsors paying you for these ads expect to have their videos viewed after all.

[shaidar74]

Moi,

The dramatic reduction in opportunities for all packs is ridiculous. I was able to get 10 rests total last night when the server flipped to a new day. I have not been able to get any of the other packs at all since the update. Further, that is the only time of day I could get anything. Should I only check in once a day for these? Needless to say, this diminishes my interest in the game greatly. From what I am reading, I am not the only one wanting to see this fixed.

I would think the sponsors paying you for these ads expect to have their videos viewed after all.

The silence on this issue is deafening. The admin has responded to other questions and issues but not this one. I wonder why.

I have only played this game for 6 months or so and have enjoyed it and i have purchased several parcels of tokens. However i am heavily reliant on the 'free' rest/green packs in particular after the last major update in regards to the training. I would on average use between 40 to 60 rest/green packs a day depending on how many matches and training sessions i would have. Since this most recent update i think i have only got around 10 rest packs from watching videos.

I did some quick sums, if i on average say i use 50 rest packs a day (2-3 games a day plus 4-6 training sessions). If i had to use tokens to buy green/rest packs it would cost me over AUD$2,500 a year to play (around AUD$50 a week). Top token package - 1031 tokens for AUD$159.99 = 0.16cents per token. Buy 50 rests = 46 tokens = AUD$7.14 in real cash. AUD$7.14 * 365 days = AUD$2,606 a year.

Simply point, unless more videos come available or more ways of getting packs or the 6% every 3 hours rest period is improved, this game (for me) is not playable. I cannot and refuse to pay around AUD$50 a week to play a mobile phone game.

I can appreciate that Nordeus is a business and they are hear to make money.

[Gert Funck]

Regarding the comments about only releasing updates when season ends or begins:

Rest assured we schedule all updates to minimise all inconveniences to our users as much as possible.

Hello Moi

Is there any hope that there will be a fix for the missing four and five star players at the transfer marked for higher levels? ex 42 like me..

If I have to get a new player I have to buy a three star 18 year auction player or a 22 year old scout player.

To be honest, if this is not fixed soon I will have to retire. Changing an entire old squad this way is just to unbearable expensive and silly..?
please tell if you have anything planned so I can make my decision on grounds of that

[Moi]

Hello Moi

Is there any hope that there will be a fix for the missing four and five star players at the transfer marked for higher levels? ex 42 like me..

If I have to get a new player I have to buy a three star 18 year auction player or a 22 year old scout player.

To be honest, if this is not fixed soon I will have to retire. Changing an entire old squad this way is just to unbearable expensive and silly..?
please tell if you have anything planned so I can make my decision on grounds of that

We're working to improve this situation for high-level teams, among many other situations affecting other groups, although I don't have a timeframe for that.

[sincity]

We're working to improve this situation for high-level teams, among many other situations affecting other groups, although I don't have a timeframe for that.

It would be awesome to solve this. It is really troublesome and boring for clubs at the top of the server