[Official] Video Offers - Availability VS Tech. issues

[Jeeves]

@Fabserendipity

Really sorry about the issues you've experiencing with the offers.

I personally know how annoying it can be to deal with some of the offers. I am not sure what might be causing issues for some of the players but for some reason the system of the offer provider might be unable to properly process the information about your offer completion.

We our selves don't track data when Users are completing offers so the best thing we can do on our side is to help out with the communication between our Manager and the offer provider - If you or anybody else with such issues does not receive a response from the offer provider in a few days, then you should write to our support team to request assistance with the matter.

[Teda]

Sometimes some videos are corrupted. For example, there is always a video "Game of Wars" which actually doesn't work appropriately, every time I click on it, my top11 will be shut down and I don't get any packs. It happens everyday so very annoying.

Please remove this bug and it will be greatly appreciated!

[Fabserendipity]

@Jeeves


Thank you for the reply. To reiterate my previous point, the communication between me and the offer providers is somewhat satisfactory but that's not the problem, I shouldn't have to communicate with the offer providers in the first place. The problem is that more often than not I am not rewarded for the completion of small offers which obliges me report the missing tokens.

Point is it almost never works smoothly, if i don't complain that my tokens are missing i will never get them. Why claim that all that is required is a simple download and run of the app when more often than not it fails to validate.

[LeManiaque]

Honestly, that's just sort of name of the game for this sort of ad provider service. It sounds like you're talking about Tapjoy, which is really one of the best at fairly crediting rewards. I'm glad Nordeus works with them.

Just accept that part of the process is taking screenshots and sending contacts. You'll learn which offers will be straightforward and which require a bit extra, or have a chance of frustration at the end (like "sorry, didn't qualify" surveys...). Make it easy by setting up a standard email to send with the offer name, screenshot added in. Add it to the process by emailing right away if you think an offer won't deliver.