[Official] Video Offers - Availability VS Tech. issues

[RCF12Manager]

How about a Token Retriever app embedded within TE ?
Just to save us from all the tedious work !
It should have an offer request tracker, a fullfiled offer check analizer and a reclamation form wizard !

[Jeeves]

You don't seem to be grasping my idea. These offers simply require you to download and start an app. Yet they rarely validate when you complete the offer which forces people to contact the provider, this shouldn't be happening so frequently. There's definitely an issue with offer completion confirmation that no one is addressing.

Thank you.

I definitely get that you are annoyed that you have to go through the process of offer validation together with the offer provider but as I explained - this is necessary.

Now in regards to the frequency of the issues - I have enough data from the support team to know that issues with offers are not wide spread. In fact we get few reports of such cases on a monthly basis. Also we consolidate the data with the offer providers in order to establish what is the frequency of offer issues across the board.

With that said, do know that due to our communication with the providers, they constantly upgrade their systems which seems to be giving positive results. There less and less cases with missing rewards than there have been in the past.

But to reiterate. If an issue arises, make sure to tell the providers. They'll provide assistance and register the case which will be helpful in the long run.

[Fabserendipity]

If it is indeed, as you say, necessary to contact the provider and provide proof of completion then it should also be necessary that the providers properly inform users of all requirements for completing said offers, namely "Download, Run app and Contact Provider", otherwise it's just false advertisement.

[Rautz]

I agree with Fabserendipity, we shouldn't contact the providers, we should have a way of complaining to you guys, to possibly remove the shady offers.

Tapjoy is great. On their page the game very rarely crashes, they give the tokens instantly.
ALL the others are extremely shady, and I won't even bother with them anymore:
- Supersonic and Fyber crash my game on iPad Mini 2 (not on my Samsung) just by accessing their page
- Fyber is extremely confused of my location (although I have it enabled), trying to display the page in chinese, arabic, italian, german and all sorts of languages, sometimes more than one on the same page. Then it crashes.
- Pending tokens from Fyber, Supersonic, TokenAds, trialpay (this one I actually contacted) - I won't bother sending emails anymore, as it takes multiple conversations and screenshots to validate 1 token
I'd like the possibility to report in game all these shady offers and their non-payments, instead of sending them mails and screenshots one by one and without them having any repercussions for their bad business.

And their bad business reflects badly on your business, as people may get frustrated and leave, or when the offer pages or videos crash and exit your game, they may not reopen it (not telling you how to run your business, just telling you what I personally experienced)

Thank you

As for videos crashing, I get a LOT (sometimes tens per day) of them on my iPad Mini 2 (dunno if the problems are for this particular model or iOS in general), and none of Android (Samsung)

[Rautz]

Now in regards to the frequency of the issues - I have enough data from the support team to know that issues with offers are not wide spread. In fact we get few reports of such cases on a monthly basis. Also we consolidate the data with the offer providers in order to establish what is the frequency of offer issues across the board.

Depends what you're monitoring, you may just have 'confirmation bias'.
As it is, you don't provide a way to report or flag the bad offers, and the official response (as you clearly state) is to take it up with them.
So you won't have reports on the matter, and you won't have many offer issues as all the people who had issues, like me, will stop using their offers.
So you're left with few reports and infrequent issues. But the problems are still there.

99% of the people who are using the offers are satisfied. Sure. Because all the people who were not, are not using them anymore.

[Jeeves]

If it is indeed, as you say, necessary to contact the provider and provide proof of completion then it should also be necessary that the providers properly inform users of all requirements for completing said offers, namely "Download, Run app and Contact Provider", otherwise it's just false advertisement.

Issues can arise within any aspect of life.

Any product that is being distributed has the potential of causing an issue. That is why most if not all suppliers of said products/services/etc will provide their clients with means of backward communication. It is not false advertising since an issue is not actually included with the product but instead a by-product that simply has the chance to occur every now and then. (e.g. Samsung's latest device - the device going super-nova on the user isn't "included in the package" thus Samsung has recalled millions of devices and further taken measures of prevention in the days that followed)

With that said, the fact that any User can contact he provider of the offers means that the provider is taking the responsibility with their product/service and thus offers to provide assistance, which is the proper thing to do when you are running a business or providing a service



Now in regards to specific offers constantly fizzling out and causing issues - Obviously if this happens on a regular basis you shouldn't just contact the provider and go through the offer-verification procedure, you should also write to us and explain the whole matter.
-Whats the name of the offer?
-Who's the provider?
-What were the rules of the offer?
-Etc, etc, etc.

Help out the agents as much as you can on these matters because we can't just go to the providers and say: "Hey! Your offers suck, they cause problems... FIX 'EM!". They'll naturally respond with: "Okay... which offers are these? When did this happen? Under what conditions this this happen?"

Mind that troublesome offers HAVE been removed in the past, such as the Casino offers.

[Rautz]

Jeeves, it's a clear example of 'bait and switch'. we're promised something for the 3-4 clicks it takes to download and open an app.
The deal is 3-4 clicks, not emails and screenshots.
It's not a case of some offers may not work as intended, it's literary ALL of them I tried(see above all culprits) and I've tried 15-20 of them

Look up 'bait and switch', that is a form of fraud, and tell me how this is not a clear case of it.

To give you an analogy, it's as if you sell me something, I pay you the money, but then you say you have an 'issue' with the delivery, please travel to Australia to receive your product (which is exactly like the trouble it takes to receive 1 Token compared to the advertised 3-4 clicks). People will just give up.


It's clear to me you don't really understand what we're talking about and I won't insist anymore.
But please just try for yourself. Try to do the offers and you'll see.

[LeManiaque]

It's clear to me you don't really understand what we're talking about and I won't insist anymore.

Nordeus =/= ad provider. If you don't want to deal with such pains, then don't attempt the offers. If you want to complain about the process let Nordeus know you have an issue with their partner, which you've done. Now you can continue this debate with the ad providers.

You're being stubborn and frustrated, but no matter how forcefully you try to make this point, you're arguing in the wrong place. This is a forum for TE managers, not support for ad providers. Ad providers can improve their system, not forum users, not Jeeves, not Nordeus. You already contact TJ support, so just rant to them.

I'm glad we've got the ad option, if you aren't don't use it, it's not a "right".

[Rautz]

You are right, I shared my frustrations, it's up to the Nordeus team to do whatever is best for them.

But I don't feel it was the wrong place, as it was on topic, and the thread was started about 'offer providers', I just may have gone too far, and I'm sorry for that.


Keep up the great work, Jeeves!

[bizcliz]

"Yeah, yeah... rainbows and sunshine - Just tell me what's the soft-cap then, Jeeves?" - It's lower than before.
"Why so vague, Jeeves?" - Simple, we don't want people to abuse these soft restrictions, and believe me, giving out specific numbers provides such people the option to cheat and go around the rules.


sounds to me that this is just a generic cover story to arbitrarily change the number of videos to whatever number (which gets lower and lower each time)