[Official] Video Offers - Availability VS Tech. issues

[Fabserendipity]

If it is indeed, as you say, necessary to contact the provider and provide proof of completion then it should also be necessary that the providers properly inform users of all requirements for completing said offers, namely "Download, Run app and Contact Provider", otherwise it's just false advertisement.

[Jeeves]

If it is indeed, as you say, necessary to contact the provider and provide proof of completion then it should also be necessary that the providers properly inform users of all requirements for completing said offers, namely "Download, Run app and Contact Provider", otherwise it's just false advertisement.

Issues can arise within any aspect of life.

Any product that is being distributed has the potential of causing an issue. That is why most if not all suppliers of said products/services/etc will provide their clients with means of backward communication. It is not false advertising since an issue is not actually included with the product but instead a by-product that simply has the chance to occur every now and then. (e.g. Samsung's latest device - the device going super-nova on the user isn't "included in the package" thus Samsung has recalled millions of devices and further taken measures of prevention in the days that followed)

With that said, the fact that any User can contact he provider of the offers means that the provider is taking the responsibility with their product/service and thus offers to provide assistance, which is the proper thing to do when you are running a business or providing a service



Now in regards to specific offers constantly fizzling out and causing issues - Obviously if this happens on a regular basis you shouldn't just contact the provider and go through the offer-verification procedure, you should also write to us and explain the whole matter.
-Whats the name of the offer?
-Who's the provider?
-What were the rules of the offer?
-Etc, etc, etc.

Help out the agents as much as you can on these matters because we can't just go to the providers and say: "Hey! Your offers suck, they cause problems... FIX 'EM!". They'll naturally respond with: "Okay... which offers are these? When did this happen? Under what conditions this this happen?"

Mind that troublesome offers HAVE been removed in the past, such as the Casino offers.