An Open Letter to Nordeus

[SausyFC]

Dear Nordeus,

I hope that Nordeus can find some of this helpful as they continue into the future.

Sincerely,
Jay -- FC BridgeGoth

Thanks a lot for this BridgeGoth. I really appreciate the time you took to lay out your thoughts in a constructive and detailed way. It’s extremely helpful.

Our goal is to constantly improve the Top Eleven experience for everyone, and I know in reading the many great suggestions on the forum and social media on everything from new features, to suggestions to improve existing ones, to potential live events, that we all want the same thing. I can understand the frustration you express in your post regarding seeing suggestions regularly shared to the Forum and then not finding them included in the next few releases. I’ll speak to this subject a bit, because it leads into a bigger point that I hope to make.

I’ll start first with that takeaway (a TL/DR if you will): We want to make a concerted effort to increase the transparency of what we’re working on when we can and give some more insight into what Managers can expect with upcoming releases. We want to improve our communication with you guys here.

Myself, Jeeves, SOLID, Voldara, our forum mods…everyone reports on feedback we’re receiving, and it is not going in one ear and out the other. We greatly value the level of detail that many of you bring to each piece of feedback you leave us, and we have implemented changes and ideas based on this before and will continue to do so.

Jeeves has mentioned this in this thread, but I’ll expand on it a bit. We’re operating with a roadmap that includes a lot of different things, and these updates and feature builds take time as you guys know. It’s one of the reasons we had to make the really difficult decision to stop supporting the old version of Top Eleven - we wanted to be able to focus all of our attention on the current experience.

With many of the suggestions we see on the forum, they’re in that roadmap. Perhaps not in the near-term or mid-term, but sometimes, where a feature lies on the roadmap has a lot to do with our ability to know and guarantee that we’ll deliver it awesomely. This is the case with Club History. We are not forgetting about it - we want to be able to give you guys an experience with it that makes you go WOW. It is in our long-term plans. While I can’t give you a concrete date or window, just know that it is something that we’re not ignoring.

I’ve seen other replies in this thread regarding how we’re going to be presenting these things we’re working on to you guys and when. If you have thoughts on what you think would be most effective, please feel free let us know. We’ll be able to share more soon; I can say what we’re working is being done with a lot of feedback seen often here on the forum in mind. As I say in most of my posts, as we begin to share more info about upcoming stuff in the roadmap, please keep the suggestions and replies coming.

SOLID mentioned this in another thread, but we’re getting feedback from many places, and we’re not always able to reveal that we’re doing X because of Y, which I hope you guys can appreciate. Our data is telling us that people are sticking with the game longer, which lets us know we’re going in a good direction. But this doesn’t mean we value one resource or channel over another - all of it is valuable to us. It all goes back to that goal: delivering an awesome Top Eleven for everyone. Hearing that you’re celebrating your 3rd year in the game is something that delights literally everyone at Nordeus - and this type of opportunity to hear from people who know TE as well as you as well as someone who has just joined is something we try really hard to balance and represent in our reports. We’re not forgetting our core players by a longshot.

So, I hope I’ve given you some insight into our thinking and we can continue this dialogue going forward. We have shared your feedback with the team as Jeeves mentioned, and I really want to thank you again for taking the time and appreciate the level of insight hugely.

And to all of the similarly detailed replies since BridgeGoth posted also - we appreciate it.

[LeManiaque]

We want to make a concerted effort to increase the transparency of what we’re working on when we can and give some more insight into what Managers can expect with upcoming releases. We want to improve our communication with you guys here.
.

You say this... But... When?

Announcement: There's a cool challenge coming in a few days.
Forum: Neat, what's the challenge like?
Announcement:....

Is Nordeus internally split? Someone there thinks it would be terrible to let us know that it's another goal scoring challenge? Would it have killed the drama to have said before you killed history that you intended to replace it at some point? I can tell you it could have done a lot to slow the build up of my personal frustration.

It's great though, that someone there recognizes how your hush hush communication policies have sustained negative sentiment towards your efforts.

[SausyFC]

You say this... But... When?

It's a fair question, LeManiaque - and I hope that you and I can continue this dialogue going forward as we start to act on this aim to increase the communication with you guys.