Youth academy

[GunnerZed]

Hi guys,

Really sorry for the inconvenience. The issue mentioned above has now been fixed.

If you have some additional questions or concerns please contact our support through ? in the game.

Thank you for your patience.

Lian

Lian

While I understand that sometimes there are technical issues, I only made this purchase because I was under the impression that I was getting a ~100% player.

With the refund that was offered, I effectively bought a ~80% player for 25 tokens - a purchase that I neither chose nor am happy with. Why not remove the player from my squad and refund the entire 35 tokens?

[SausyFC]

Lian

While I understand that sometimes there are technical issues, I only made this purchase because I was under the impression that I was getting a ~100% player.

With the refund that was offered, I effectively bought a ~80% player for 25 tokens - a purchase that I neither chose nor am happy with. Why not remove the player from my squad and refund the entire 35 tokens?

Hey GunnerZed,

I understand where you're coming from completely. Individual cases have to be sent along to Support though for a more in-depth follow-up where they can take a look in greater detail.

SausyFC

[Maxraf]

Hey GunnerZed,

I understand where you're coming from completely. Individual cases have to be sent along to Support though for a more in-depth follow-up where they can take a look in greater detail.

SausyFC

I contacted "Support" - the only response is deafening silence.

Its only 35 tokens but I am sorely p*ssed off

[SausyFC]

I contacted "Support" - the only response is deafening silence.

Its only 35 tokens but I am sorely p*ssed off

Hi Maxraf, I am sorry for the delay - the team will be in touch as soon as they can regarding your ticket. I appreciate your patience in the meantime.

SausyFC

[Lauta Hool]

Hi Maxraf, I am sorry for the delay - the team will be in touch as soon as they can regarding your ticket. I appreciate your patience in the meantime.

SausyFC

Support seemed very adequate, however not sure why they need over 2 days to come with each next chat sentence.
They offered to release the player and return the coins spent on it minus the compensation given already.

[Lauta Hool]

Hi Maxraf, I am sorry for the delay - the team will be in touch as soon as they can regarding your ticket. I appreciate your patience in the meantime.

SausyFC

I need to correct myself, support now doesn’t want to refund me the coins for the player, and wants to leave me still 17 coins down. If this continues like this I guess the only recourse will be Apple refund on the last purchases. But this behavior is totally shady. At the end 17 coins would not end the world, but it’s really that you run a clickbait campaign. Please don’t argue this was a technical issue, if you still like to leave players down in coins.

[Maxraf]

I need to correct myself, support now doesn’t want to refund me the coins for the player, and wants to leave me still 17 coins down. If this continues like this I guess the only recourse will be Apple refund on the last purchases. But this behavior is totally shady. At the end 17 coins would not end the world, but it’s really that you run a clickbait campaign. Please don’t argue this was a technical issue, if you still like to leave players down in coins.

I finally got my 35 tokens back. Hardly even an apology more like they were doing me a favour. Whole thing leaves a pretty bad taste in the mouth.

[Lauta Hool]

I don’t know of any other game that would click and byte / scam players for money like this.

[SausyFC]

I don’t know of any other game that would click and byte / scam players for money like this.

Hello Lauta,

We apologize for the inconvenience. As mentioned in the post, a technical issue caused a discrepancy between the quality shown initially and when added to your squad. Further follow up with support is available so they can address your case specifically - please get in touch using the "?" in-game as that will help our support team.

Apologies once again,

SausyFC