My nerves ended( for admins)

[chakalat]

PricopGeorgeCătălin:Hello, MDKII is out from office, send me a PM with more details.
I pm him but why .....Nothing new to me that was all what he say.Hope that ppl from facebook will get my request more seriosly than Nordeus suport

[chakalat]

It's a frustrating response but so are all of their responses. They are talking about a different thing than you are asking. Look, it's very simple here, they are not going to give you back the tokens nor will they give you an answer that will satisfy you and you have to make a decision on wether you will continue to play the game or not based on this issue you have experienced. You lost about 4-5 euros worth. Companies/people have cheated me out of that much and more countless times in my life. And i understand it's about the principle and not the amount of money. And I'm also not suggesting that 4-5 Euros are not much because I understand it's not a pocket change for a lot of people in this world. Decision is yours. Everyone gets your point, it's time to move on..

You are almost right.If i stop(i will 99,99%) i will look for another way to loose my time.maybe i will find someone who will teach me how to make DDOS atacks,maybe someone will teach me how to make this ppl crazy.understand i will not leave them.They steal money from me nevermind how many i will do everithing what i can to fack them.

[reddeviljohn]

Was the same response I got but I sent back a very stern response telling them that they were wrong and I wanted my tokens back and that I didn't understand and thankfully I got them back.

[July Fourth]

Come On Nordeus... It only takes a couple of minutes to reimburse the fellow his 31 tokens he lost in a negotiations bug.

[chakalat]

Come On Nordeus... It only takes a couple of minutes to reimburse the fellow his 31 tokens he lost in a negotiations bug.

Like you see their support dont read what i wrote how can I expect smt from them ......

[Morgan O'Bree]

All supports of all online games have pre-made answers (copy/pasted ones) they feed you the first time you open a ticket. That is made as to avoid Support spamming over marginal issues (can you believe how many tickets are sent in the "why so many injuries/why my players lost a star?/why i alwais lose?" lines?).

The copy pasted messages are to cut down the tickets to the mainly important matters discarding the useless crap, or it wouldn't least a 2000 ppl team to answer all the tickets.

That said, you need to keep it calm. Getting enraged won't take you anywhere. In my previous MMPORG i fought with support for years, and they were exactly as Nordeus. Point is keeping it calm will pay out but be sure not in a week. For this cases, about a Month is needed before they move their asses.

WHat you need to do is reply to every ticket they answer keeping it polite and explaining your matter again. Alwais try to make your answer the most understandable possible, and put it in a form which is easy to understand.

"I offered in negotiation for a player for a total of 31 Token's value. At the end of the negotiation time, the player wasn't acquired but the 31 tokens weren't returned"

This should be fine.

[Xio]

You're so dumb you buy tokens with money?
I wouldn't do that on any game.

[magic3]

You're so dumb you buy tokens with money?
I wouldn't do that on any game.

I am sure we can all find many things you do with your money that are dumb.

[Xio]

Certainly, but not as dumb as that.
When he used his money to buy these tokens, he should've knew this might happen as this is just a game, this kind of things can happen anytime.

Anyway, Chakalat, try to contact them again and explain exactly what happend. Every detail can help them fix this.

Here, you can use this too: http://forum.topeleven.com/sendmessage.php

[magic3]

Certainly, but not as dumb as that.

And we would disagree on that.