We are on the case and this whole matter is being investigated at the moment. Your concerns are not falling on deaf ears nor are we turning a blind eye.
Please understand, there is no logic in a game company being in cahoots with cheaters and exploiters - Such individuals harm the experience of the player-base which does a direct hit to the game company's reputation and overall renown.
We do not condone such practices and we act in their detriment at any given moment.
P.S.
Thank you @MikeyPosh for opening a ticket about this guy at the support channel.