[Announcement] Issues Under Investigation - May 21st

[SausyFC]

Hi everyone,

We're continuing to look into issues from yesterday, we've been investigating reports related to:

-Walkover in the League/Champions League/Super League with full squads.
-Matches not being played with X minutes ago
-Showing 0 attendance
-Login Issues for some Managers

If you were impacted by one of the above issues yesterday, please contact our support team so they can log your case.

There should be no log in issues at present, but please let us know if you're still experiencing anything.

We apologise for these issues. We'll provide updates as we have them about this.

[Lukáš Ledecký]

What is the compensation?

[SausyFC]

What is the compensation?

Compensation has been distributed for those who were knocked out in the CL/SL due to this issue.

For others it is case dependent, so please contact support.

[Petje]

The compensation is 10 lousy tokens.
CL results are not fixed or re-simulated yet
Today the same **** continues in the Cup finals.

Well done...

[DinnyesFC]

And same **** in the League too!

[Lukáš Ledecký]

Compensation has been distributed for those who were knocked out in the CL/SL due to this issue.

For others it is case dependent, so please contact support.

Good, but I'd like to know what is the compensation for those who were knocked out in the CL/SL and what's the compensation for those who lost a league match. Or is it a secret?

[brolly]

Compensation has been distributed for those who were knocked out in the CL/SL due to this issue.

For others it is case dependent, so please contact support.

What kind of compensation? You kiddig us right now? Be more specific please...how 10 tokens can compensate 3 weeks of playing this season? At this phase my team could play at CL final, and 10 tokens should compensate my free time? Preparation and devs mistakes during this season??
I didn’t receive anything, support is quiet like always and this push me to happy??- explain Please...
Fair compensation?? Give 1000 tokens to all players who lost and reported this bug, for me fair deal.

[Guido van den Berg]

What kind of compensation? You kiddig us right now? Be more specific please...how 10 tokens can compensate 3 weeks of playing this season? At this phase my team could play at CL final, and 10 tokens should compensate my free time? Preparation and devs mistakes during this season??
I didn’t receive anything, support is quiet like always and this push me to happy??- explain Please...
Fair compensation?? Give 1000 tokens to all players who lost and reported this bug, for me fair deal.

The worst thing to me is: they don’t do anything to fix the bugs before the 2nd games due for tomorrow. They don’t give a **** about all the work that is lost.

[asmartins]

Hi everyone,

We're continuing to look into issues from yesterday, we've been investigating reports related to:

-Walkover in the Champions League/Super League with full squads.
-Matches not being played with X minutes ago
-Showing 0 attendance
-Login Issues for some Managers

If you were impacted by one of the above issues yesterday, please contact our support team so they can log your case.

There should be no log in issues at present, but please let us know if you're still experiencing anything.

We apologise for these issues. We'll provide updates as we have them about this.

This is a game with lots of users and yesterday was literally chaos. You should have done this yesterday, not only now that you've solved the problems.
Many were looking for an official response here on the forum or on facebook and nothing was said.:louco:

[Rzymi]

Hi everyone,

We're continuing to look into issues from yesterday, we've been investigating reports related to:

-Walkover in the Champions League/Super League with full squads.
-Matches not being played with X minutes ago
-Showing 0 attendance
-Login Issues for some Managers

If you were impacted by one of the above issues yesterday, please contact our support team so they can log your case.

There should be no log in issues at present, but please let us know if you're still experiencing anything.

We apologise for these issues. We'll provide updates as we have them about this.

I Lost by a walkover in my league match...