Hi Managers!

Thanks for your report!

First of all we would like to apologize for the delay handling this current case. Unfortunately we would take more time to accurately check your claim, this is why as a token of our appreciation for your patience and understanding, we are crediting you the token amount you are claiming.

Despite the fact that at this moment we can’t give you a concrete answer about your case, we would like to take the opportunity to remind you that there are two main criteria to get FA token rewards:

1) You must finish the League among Top 8 ranking
2) Your Association must remain in the same division or get promoted to a higher one

We will work on this report further so we make sure such experience doesn’t happen at the end of this current season.

Kind regards,
Elijah
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