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  Click here to go to the first staff post in this thread.   Thread: Match time error

  1. #1
    Newbie
    Join Date
    Sep 2017
    Location
    Mexico
    Posts
    43

    Angry Match time error

    This morning the match was shown at 18:00 hours (6 pm as you can see on the screenshot).

    I check couple of mins ago (at 15:40 h) and I saw the match was already played.

    Very sad, I lost very important 2 points against an opponent who I could beat easily with the right formation.

    Again, very sad T11...


    Match time error-t11_time_error.jpg
    Attached Thumbnails Attached Thumbnails Match time error-t11_time_error.jpg  

  2. #2
    Newbie
    Join Date
    Sep 2017
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    Mexico
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    AND IT GOES ON...

    Checkt on 18:12 h.
    A complete mess.

    Match time error-t11_time_error-2.jpg

  3. #3
    Dreamer
    Join Date
    Dec 2019
    Posts
    319
    The time shown in the fixture list is a direct reflection of the time setting in your tablet or pc. Experienced immediate changes to the fixture time when travelling for trips and set the local time.

    If this is not the cause, maybe contact for help in app earlier and let them fix it for you.

    Or maybe turn on notification for now and hopefully you would get a pop up when the match does start.
    Lian likes this.

    AAAFC - Manager Level 8

  4. #4
    Newbie
    Join Date
    May 2018
    Posts
    15

    wrong game schedule

    it's been a few days that the schedules of my games are wrong with 1 hour delay. in the list of games of my friends or the list of my games it's the same ! ex: today's game scheduled at 11h32, it's 11h51 & on the first page it puts me "game in 41 minutes" !

  5. #5
    Newbie
    Join Date
    May 2018
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    15
    Match time error-image-bug1.jpg
    Match time error-image-bug2.jpg

  6. #6
    Newbie
    Join Date
    Sep 2017
    Location
    Mexico
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    Thanks, but nothing of all that is the case.
    The times are all wrong.

    For example: It's now 19:24 (7:24pm) and my next match is TODAY at 10am...???

    I was looking for any T11 support (email?) but couldn't find any.

    I m playing T11 for many years now. I never had any problems like that.
    Unfortunaltey nobody from T11 is checking the posts in an "bugs and technical issues" forum.

    Very sad.
    Last edited by Black Eddy; 03-19-2020 at 01:34 AM.

  7. #7
    Dreamer
    Join Date
    Dec 2019
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    319
    Quote Originally Posted by Black Eddy View Post
    Thanks, but nothing of all that is the case.
    The times are all wrong.

    For example: It's now 19:24 (7:24pm) and my next match is TODAY at 10am...???

    I was looking for any T11 support (email?) but couldn't find any.

    I m playing T11 for many years now. I never had any problems like that.
    Unfortunaltey nobody from T11 is checking the posts in an "bugs and technical issues" forum.

    Very sad.
    You are right that TE staff would not check here for issues. Moderators do give feedbacks back to Nordeus when there are some major or impactful bugs.

    You can report any specific issues with your team to the support in-game. Clicking the help icon (question mark being circled on the bottom of the menu), go to the 2nd last option ‘Technical Issues And Bugs’, then ‘How to Report a Bug’, then ‘Contact Us’ at the bottom.

    With the issue, write a few sentences describing the bug and maybe also suggest them what you want to be done to rectify (programmers and engineers are good at developing coding, but probably not exactly as good in understanding how the game works and how some bugs may affect players). Answering ‘No’ to every auto prompt answer would mean they would look at the issue for you.

    AAAFC - Manager Level 8

  8. #8
    Spanish Forum Moderator khris's Avatar
    Join Date
    Jun 2013
    Posts
    14,510
    Quote Originally Posted by Black Eddy View Post
    Thanks, but nothing of all that is the case.
    The times are all wrong.

    For example: It's now 19:24 (7:24pm) and my next match is TODAY at 10am...???

    I was looking for any T11 support (email?) but couldn't find any.

    I m playing T11 for many years now. I never had any problems like that.
    Unfortunaltey nobody from T11 is checking the posts in an "bugs and technical issues" forum.

    Very sad.
    https://forum.topeleven.com/bugs-tec...reporting.html

  9.   This is the last staff post in this thread.   #9
    Administrator
    Join Date
    Jun 2017
    Posts
    371
    Hey guys,

    Sorry to hear about this. We have forwarded the info to the team and they are looking into it.

    Is this only happening to you on web or it remains on mobile as well?

  10. #10
    Apprentice
    Join Date
    Feb 2017
    Posts
    201
    It's on the web only.
    But i was already ,via mail, busy with the team and,they have all info.
    Now....if you can push to go quicker....

    Just the same like here https://forum.topeleven.com/bugs-tec...-troubles.html

    https://forum.topeleven.com/bugs-tec...-schedule.html
    Last edited by scalle; 03-19-2020 at 12:56 PM.
    SEASON => 62
    LVL => 46
    LEAGUE WON => 31 ; 2ND place => 5 ; 3RD place => 5
    CL WON => 20 ; 2ND place => 5 ; 3RD place =>5
    SUPE LIGUE WON => 1
    CUP WON => 13 ; 2ND place => 6 ; 3RD place => 6
    SUPERCUP => 1

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