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  Click here to go to the first staff post in this thread.   Thread: “Payment pending” on IOS

  1. #11
    Newbie
    Join Date
    Apr 2020
    Posts
    7
    Tried visa and MasterCard as well but it’s not working

  2. #12
    Newbie
    Join Date
    Apr 2020
    Posts
    10
    I have the same problem. I got a response from top eleven. This was the email I received back from the support team. Kinda annoying as I can’t buy anything to upgrade anything. Just payment pending on everything. Been like this for 4 days now for me.

    ### Do not reply below this line ###
    TE VIP support
    April 04, 2020, 19:30 +0100
    Thanks for your report! We are aware of this issue and our developers will be working on it some time in the future. Unfortunately at this moment we can't confirm when the fix will be implemented, but you can follow our release notes in Top Eleven Forum. We will conclude this conversation but if there is anything else we can help you with, please just continue this thread.

  3. #13
    Newbie
    Join Date
    Apr 2020
    Posts
    7
    So we just have to wait then.
    Kinda annoying...

  4. #14
    Newbie
    Join Date
    Apr 2020
    Posts
    10
    Wish they put some sort of idea out of how long it will take though.

  5. #15
    Spanish Forum Moderator khris's Avatar
    Join Date
    Jun 2013
    Posts
    16,334
    Quote Originally Posted by Zade86 View Post
    I have the same problem. I got a response from top eleven. This was the email I received back from the support team. Kinda annoying as I can’t buy anything to upgrade anything. Just payment pending on everything. Been like this for 4 days now for me.

    ### Do not reply below this line ###
    TE VIP support
    April 04, 2020, 19:30 +0100
    Thanks for your report! We are aware of this issue and our developers will be working on it some time in the future. Unfortunately at this moment we can't confirm when the fix will be implemented, but you can follow our release notes in Top Eleven Forum. We will conclude this conversation but if there is anything else we can help you with, please just continue this thread.
    Quote Originally Posted by NAGAVIP3R View Post
    So we just have to wait then.
    Kinda annoying...
    Visa Mastercard payment too?

  6. #16
    Newbie
    Join Date
    Apr 2020
    Posts
    7
    Yeahh,both

  7. #17
    Newbie
    Join Date
    Apr 2020
    Posts
    19
    It’s not a VISA card issue because I can still buy items in other online games that I play daily.
    It’s a bug issue in Top Eleven

  8. #18
    Newbie
    Join Date
    Apr 2020
    Posts
    19
    So many players are suffering for this and we don’t seems to get a response on how can this problem be fixed. Why everything has to be a long wait for us... I’m really annoyed of this game now
    Last edited by Wendy FC; 04-05-2020 at 02:29 PM.

  9. #19
    Newbie
    Join Date
    Apr 2020
    Posts
    19
    It’s like I wasted my time and money on the game and the service is really poor on communication. I will literally delete this app from my phone if this matter don’t get resolved
    Last edited by Wendy FC; 04-05-2020 at 02:29 PM.

  10. #20
    Addicted
    Join Date
    Oct 2018
    Posts
    692
    Yesterday I bought Monthly Card with my Mastercard with no problem. I don’t know how :/

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