Hi ice87s,

Thank you for remark. For us, our users are the most important and we by no means wanted to make you feel uncomfortable with our answer. We have taken you advice and we will pay even more attention to our wording of our emails.
I would like to recommend you our Terms and Conditions and our FAQs that might help you understand the reasons for your not having received points.

Have a nice day!

Josh,

Customer Support Representative
TokenAds