This is not reasonable. You will give 3 points for matches lost. But we lost 5 matches due to your system error and although you will compensate 15 points, now our chances of reaching final is gone. If our association had managed to be first this week, we would have got 50 bonus points too and we would not be relegated. Staying at Gold 1 would have given 50 tokens too. So compensation is not fair. If we don't reach finals then our association will be relegated and we will not get 50 tokens. So you have to compensate accordingly.