This is not a rant, just me looking for answers.

[SimplySimon]

And I was so close to not responding any more on this post until.... people actually came back with excellent and specific points

Maor23 - you are right about the support, it's not Nordeus being arrogant though. They outsource through Zendesk who have a copy/paste approach (with all their clients). I had an issue myself and had to send several emails pointing out the inaccuracies and even contradictions in the first few messages they sent me. After that, it got better and the responses were personal. Unfortunately that's not likely to change and we'll have to put some effort into being heard. I do believe that needs rational and polite communication, nobody responds well to abuse

You are also right about Hecke explaining the problem better than your OP, which was perhaps understandably a bit emotionally charged. I guess I was trying to get at the problem of the thread descending into rants and conspiracy theories afterwards. There was a point in your OP, just clouded by a bit of rage :-)

Narf - some really 'fantastic' points! Sorry if that word riled you, maybe I was overcompensating for the amount of abuse the devs get from some ranters. At least a good job though, right?

You really should copy some of the above into this thread

I agree with most of your points entirely. In fact the only major flaw I can find is that in European competition, if a tie is level after both legs away goals DO count in extra time. I also don't believe in pre-determined results/scorers etc. - maybe partly because it would take away some of my enjoyment of the game if I honestly felt that I couldn't influence the outcome of a match

Some of your points are probably about them 'overcompensating' i.e. attending matches makes less of a difference than it used to because they are trying to respond to people supporting themselves through multiple accounts. Of course better communication would clarify that, but I understand it is also difficult for them to announce stuff when they are testing it because that would affect player behaviour and corrupt the test

Overall, that sort of response is exactly the feedback they need to hear and delivered in a way that is concise, clear and well communicated so please put it where it might get seen :-)