Reply from Nordeus just came in.

“ Thank you for reaching out to us regarding the daily streak rewards.

We understand that missing out on a reward can be disappointing. We want to remind you that if you forget to claim your reward on the designated day, you won't be able to claim it retroactively. We suggest that managers strive to consistently claim rewards to prevent missing out on any of them. We apologize but we are not able to compensate for missed rewards. Thank you for understanding.

Please let us know if you have any other concerns, we'll be happy to assist.

Kind regards,
Top Eleven Support team”

It is one thing forgetting to claim a reward and a totally different situation when you were not given the opportunity to collect it.