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  1.   This is the last staff post in this thread.   #1
    Administrator
    Join Date
    Jul 2020
    Posts
    403
    Hi Managers,

    Firstly, sorry to hear about the issue with the claiming of the final Daily Streak reward.

    We noticed that some of the Managers who completed this season´s Daily Streak and claimed all 7 rewards didn't manage to claim the final reward.

    We have sent a one-off compensation to all Managers who fulfilled the requirements but didn't get to claim the final reward with 50 Special Sponsor points. The reward will be claimable through the Shop - Offers section in the next few days. Please note that this reward is added directly to your Special Sponsor milestone progress, so make sure to keep track of your points tally.

    I appreciate your reports and feedback on the topic - it has been passed along to the team who is looking into it further for future optimizations.

    Best,
    Taliyah25
    khris likes this.

  2. #2
    Rookie
    Join Date
    Apr 2018
    Location
    Scotland
    Posts
    136
    And what about last season when the same issue arose and Nordeus blamed the managers for not claiming the reward? We should be compensated for the lost 50 points from that too. Also, I wrote to Support and never received a reply - why?

  3. #3
    Dreamer
    Join Date
    Oct 2022
    Posts
    459
    No you did not because I never got them and I fulfilled the requirements

  4. #4
    Dreamer
    Join Date
    Oct 2022
    Posts
    459
    Quote Originally Posted by Taliyah25 View Post
    Hi Managers,

    Firstly, sorry to hear about the issue with the claiming of the final Daily Streak reward.

    We noticed that some of the Managers who completed this season´s Daily Streak and claimed all 7 rewards didn't manage to claim the final reward.

    We have sent a one-off compensation to all Managers who fulfilled the requirements but didn't get to claim the final reward with 50 Special Sponsor points. The reward will be claimable through the Shop - Offers section in the next few days. Please note that this reward is added directly to your Special Sponsor milestone progress, so make sure to keep track of your points tally.

    I appreciate your reports and feedback on the topic - it has been passed along to the team who is looking into it further for future optimizations.

    Best,
    Taliyah25
    I never got them and I completed the requirements. so you fixed nothing

  5. #5
    Rookie
    Join Date
    Apr 2018
    Location
    Scotland
    Posts
    136
    Quote Originally Posted by MARCO CAIA View Post
    I never got them and I completed the requirements. so you fixed nothing
    I received the same message. Now they have acknowledged the fault and know it wasn’t the managers fault, what about the points we were cheated out of last season? I wrote to support - surprise surprise, no reply!!