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Hello,
first of all, I guess this will be a long
message, so I am sorry for taking
time of the ones who read this.
Well, date is 2013-01-19 , I wanted
to earn some free tokens via
TokensAds offers. Then, I started to
click offers and complete them one
by one. I have waited for hours to get
my tokens but unfortunately there
was no single token given.
I waited some more and then sent
complaints for each offer.
I got a auto-response in my country
language(not English) although I sent
my complaints in English. In these
auto-messages, they were wanting
me to send some proofs that show I
completed the offers. I replied this
time in my language and sent all the
proofs for each offers.
For example, there is an offer:
Mahjong Games - Download &
Install it and you get 1 Token for it.
To download and install it doesnt
worth for 1 token but there were other
free offers too, so I thought If I
complete all of them I can get enough
token at least buy 1-2 players.
Here is the proofs of that offer, that
show I completed it:
1. Here, you can see the offer and
offer status that shows when it's
clicked but uncompleted yet.
2. Here, you can see I downloaded
game file: ( you can see also all
other offers I downloaded )
3. And lastly here, you can see that I
installed it and running:
What else I can show as a proof? All I
can show was above proofs.
But... Here is the problem.. TokenAds
team says that,(this time they replied
in English), although all these proofs,
we have not found anything that
indicates you completed these offers.
I told them, HEY! Look closer! I
already sent you the proofs. Here are
all the needed proofs that indicates I
completed these offers. Tell me what
else should I show you??? You
already tracking my IP. See my logs.
See what I have done with your
offers. If needed, ask further
information from 3rd companies who
are owners of the offers or ask it from
Nordeus.
BUT... What you expect!? They said,
this is final decision. And they closed
my complaints.
Now I am asking Nordeus team;
1. What else I have to do?
2. Although I have all the proofs, why
they still keep telling me NO ?
3. You have millions of players but
why don't you have local Supports?
Why I can't find anyone to tell my
problem in my own language?
4. Has one of the Nordeus team
members, I guess there are around 75
people there, ever tried to check these
offers if they are really working or
not? Has one of your team members
seen the tricks of some offers?
I have 18 friends who are playing this
game. I asked them to complete one
offer. I just wanted to test something.
There is an offer in which you need to
fill a survey and willl get ,I guess, 6
Tokens for it. I clicked on it, give the
informations, my personal
informations, address and e-mail
address etc. but after all these
informations, they told me sorry at
the moment there is no survey! And
my these 18 friends, I requested them
to try it. Guess what, they all(14) get
the same execuse.. But the funny part
is starting right now.. Just few hours
after we filled personal infos in that
survey, we started to get spam
survey e-mails. I thougt, oh yes!
finally an e-mail came up! I tried the
offer again and what!?? it still says,
there is no survey at the moment And
now we are all getting survey spams
periodicly.
I don't know if Nordeus gets money,
unless an offer completed
succesfully. If not, then Nordeus also
is being cheated! If yes, Nordeus gets
the money in any case, then only WE
END USERS are being cheated.
There are many more examples I can
tell you here... But it will take so long
and there is no time for it...
The points is this... As Nordeus, you
have over 8.000.000 monthly active
users, 2.000.000 daily active users,
you have awards, you have the
MOST PLAYED online sports
game...And you say, "Every day, our
team in Belgrade puts all of their
talent into making 5-star games.
Every day, millions of people
enjoy what we have created. ".
5-star games!? What things make a
game a 5-star game? I wonder,
between these things that make a
game a 5-star game, is there User
Satisfaction? Honesty, fairness,
avoiding your users from cheatings
bla bla bla... Millions of people
enjoy what we have created ? Are
you sure??
Yes you really have a very nice game!
That's why, although everything, we
are still playing it... Although we can't
get our free tokens from your partner
companies, although this game is
token-oriented and being more
token-oriented.. I am sure you are
making lots of money.. I congratulate
you guys..Really do!.. You did a great
job with this game but have you ever
tried to see the things from our side?
Have you ever tried to be an end user
and see what's going on behind the
doors?
With this low-satisfaction and being
less day by day, how long can you
go?
...
Kindly, try to hire some local
employees as supporters. Stop using
Zendesk auto-bot moderators and
hire local moderators and forum
admins. Try to listen the problems of
your users and dont just listen also
try to find answers,solutions for
them.. Try to defend your users
against the unfairnesses of your
partner companies. Try to make this
game more fair for every users.. Try
to lower your profits and higher user
satisfaction - so you have a
continuous-permanent profit.
I would write here just to want help
directly from Nordeus but
unfortunately, I know you will do
nothing and let the TokenAds say the
last word. So, I decided, at least for
all other users, I am gonna write
these.. Maybe they get that they are
the ones who make Nordeus,
Nordeus... Who make TokenAds,
TokenAds...
And the users with high satisfaction,
spending money or not but still
satisfied, please understand that this
message is written by someone who
spent thousands of dollars for online
games(satisfied or not) and someone
who is happy with the his current
status in the game(top eleven) right
now. I am still having fun with top
eleven.. But just after I tried to earn
free tokens, I am sure things will be
no more same. And I advice you
people too, try to earn some free
tokens to see the ugly face of this
system.
I have heard some more ugly truths
but I won't share before I see them
with my eyes.
Wish you all fair matches,wins and
lots of fun!
Thanks for reading,
Finduxx
Originally Posted by nzeodira
